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You Won’t Pay a Copay for Secure Messaging

Secure Messaging is included in your VA care

A Veteran checking her messages online and making notesWith Secure Messaging, you can send online messages to your VA providers. Veterans use Secure Messaging every day to complete these important tasks:

  • Ask nonurgent health questions

  • Share updates on a health condition

  • Request VA referrals and medication renewals

  • Manage VA appointments

  • Ask routine administrative questions

You won’t be charged a copay for using VA Secure Messaging.

If you use supplementary insurance, you may receive notice from your insurance company that it’s been billed and paid for a VA medical service on your behalf. This may include Secure Messaging. However, you won’t be billed for any charges that aren’t covered by the insurance company.

If you’ve been charged a copay that you believe is in error, please respond within 30 days by doing one of the following:

  • Calling the VA Health Resource Center at 866-400-1238, Monday through Friday, 8:00 a.m. to 8:00 p.m. ET

  • Visiting your nearest VA Medical Center and ask to talk with a member of the facility's Consolidated Patient Account Center (CPAC) Facility Revenue staff

You can go to VA’s website to learn more about disputing a VA copay charge.

Learn more about Secure Messaging.


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