In the Spotlight
Secure Messaging
Do you want to give an update on your current health condition? Do you want to ask for a renewal of your medicine? Use My HealtheVet Secure Messaging to communicate online with your VA health care team. Secure Messaging is a safe and secure web-based messaging service. Secure Messaging allows you to:
Ask non-urgent, non-emergency health related questions
Update your VA health care team on your health condition
Request VA referrals and medication renewals
Manage your VA appointments
Ask routine administrative questions
Similar to email, Secure Messaging allows you to write a message, save drafts, review your sent messages and maintain a record of your conversations. You communicate online with your VA health care team member who has chosen to participate in Secure Messaging. You can also set your preferences to notify your personal email when a Secure Message is waiting for you in your My HealtheVet inbox.
You may send a non-urgent, non-emergency message at any time. Your VA health care team should respond to your message(s) within 3 business days. Business days are Monday through Friday from 8am to 5pm (business days do not include after hours, weekends, or federal holidays).
Sign in to send a Secure Message
After January 2025, you'll need to use a Login.gov or ID.me account to sign in to My HealtheVet and other VA tools. Sign in or create an account
You must be a VA patient to access some parts of your VA health record. If you’re not enrolled in VA health care, you can apply now. Learn how to apply for VA health care
Access this convenient tool under the Secure Messaging tab in My HealtheVet after you sign in.
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Secure Messaging: Recipe for Success
Updated September 27, 2024
