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How to Use VA Video Connect

A step-by-step guide to using VA virtual care

To maintain the safety of our Veterans and staff, and to preserve the capacity of the clinical workforce during the current Coronavirus outbreak, VA is offering Veterans the option to replace in-person appointments with telephone or video visits.

The step-by-step guide below will help prepare Veterans for video visits if needed.

Step one: Visit the website

Step two: Get set up

  • For Android or Windows mobile devices and personal computers: No app download is needed. VA Video Connect will open automatically when you select your appointment link.

  • For Apple mobile devices (iPhone, iPad, or iPod Touch): Search for and download the "VA Video Connect" app from the Apple App Store.

Step three: Test your device

  • Open an Internet browser and go to VA Video Connect. Once on the page, select "visit the VA Video Connect test site" to make sure your device's camera and microphone are fully functioning.

  • If you would like to practice using the app before your appointment, ask your VA care team for a practice session.

Step four: Join your visit

  • A few minutes before your video visit, find the appointment email from "donotreply@mobilehealth.va.gov" and select your appointment link to join your session. In some cases, you will be directed to a virtual waiting room before your session begins.

  • Having technical difficulty contact the National Telehealth Technology Help Desk

If you have further questions, please call the National Telehealth Technology Help Desk, which is available to help you get started and troubleshoot technical problems. Call 866-651-3180 or 703-234-4483, Monday through Saturday, 7 a.m. - 11 p.m. ET.


Created March 20, 2020