Better Than a House Call

VA Video Connect can keep you on track with appointments

House calls from doctors are mostly a thing of the past, but you can still see your doctor from the comfort of home. For your next appointment, use a secure video connection to see your doctor with VA Video Connect.

Using the camera on your phone, computer, or tablet, the VA Video Connect App gives you direct, real-time access to your health care team. If you're a Veteran who receives VA health care, has an internet connection, and an email account, you may be able to use this app for your next appointment.

How does VA Video Connect work?

When your VA care team schedules an appointment using VA Video Connect, you will receive an email with a link to join a virtual medical room. The email will include resources to help you get ready to use VA Video Connect. At the time of your appointment, click on the link, enter your name, and begin the session with your doctor or other providers. You can include family members or other caregivers, who can join the VA Video Connect session from anywhere.

Why should you use VA Video Connect?

VA Video Connect makes it easier for you to choose where you'd like to receive services. By connecting to the virtual medical room through videoconferencing, you can see and talk to your VA health care team from anywhere, making appointments more convenient and reducing travel and wait times. Veterans who are customers of Verizon, T-Mobile, and Sprint can use VA Video Connect on their smartphones with no data charges.

"The response from patients has been incredible," says Dr. Margaret Carrico, a VA primary care provider. "Overall, they are delighted. Because wherever they are, they don't have to come in here to see me. Their daughter doesn't have to get off work, or they don't have to drive in traffic."

What do I need to get started?

Talk to your doctor, therapist, or other provider about whether VA Video Connect is a good option for your next medical visit. VA Video Connect works on any device that has an internet connection, a web camera, a microphone, and speakers.

On personal computers and Android or Windows mobile devices, VA Video Connect operates as a web-based app and does not require an app download. iOS (Apple) users can download the app from the Apple App Store before their visit. To test whether your device is compatible with VA Video Connect, visit the VA Video Connect test site.

Do not use VA Video Connect for an emergency. If you need immediate assistance, call your local medical center or dial 911.

Who do I call if I need help?

If you need technical assistance with VA Video Connect, please contact the Office of Connected Care Help Desk at (866) 651-3180. The help desk is available to help you 24/7.

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