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Secure Messaging

Do you want to give an update on your current health condition? Do you want to ask for a renewal of your medicine? Use My HealtheVet Secure Messaging to communicate online with your VA health care team. Secure Messaging is a safe and secure web-based messaging service. Secure Messaging allows you to:

  • Ask non-urgent, non-emergency health related questions

  • Update your VA health care team on your health condition

  • Request VA referrals and medication renewals

  • Manage your VA appointments

  • Ask routine administrative questions

Similar to email, Secure Messaging allows you to write a message, save drafts, review your sent messages and maintain a record of your conversations. You communicate online with your VA health care team member who has chosen to participate in Secure Messaging. You can also set your preferences to notify your personal email when a Secure Message is waiting for you in your My HealtheVet inbox.

You may send a non-urgent, non-emergency message at any time. Your VA health care team should respond to your message(s) within 3 business days. Business days are Monday through Friday from 8am to 5pm (business days do not include after hours, weekends, or federal holidays).

To use the Secure Messaging feature, you must have registered on My HealtheVet as a VA Patient and have a Premium account. Learn more about Upgrading to a Premium My HealtheVet Account.

If you do not have a My HealtheVet account, take time and Register Today. Do not forget to opt-in to receive email notifications for Secure Messaging.

Access this convenient tool under the Secure Messaging tab in My HealtheVet after you sign in.

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Using Secure Messaging Correctly

Secure Messaging Frequently Asked Questions

Updated September 15, 2021