Need Internet or a Tablet for Appointments?

Access VA care wherever you are

A Veteran receives a tablet device
VA Telehealth brings you the care you need, wherever you are. With video telehealth visits, you can save time and still talk face-to-face with your doctor. It can be difficult to use telehealth if you don’t have internet or a video-capable device at home. VA is working to bridge this digital divide. Here are ways that VA can help you get connected.

How to get connected

If you don’t have internet access or a video-capable device, your VA care team can help through the Digital Divide Consult. All you have to do is talk to your VA provider. They’ll refer you to a VA social worker to determine if you qualify for these programs:

  • VA’s Connected Devices Program: Provides eligible Veterans with internet-connected tablets at no cost. VA helps with device setup and provides 24/7 tech support for VA-loaned devices.

  • Federal Communications Commission’s (FCC’s) Lifeline program: Helps cover the cost of broadband and phone services. Benefits are available to Veterans with low incomes or who participate in Medicaid, VA pension, VA Survivors Pension, and other federal programs.

  • FCC’s Affordable Connectivity Program: Provides eligible households with discounts on home internet service. Households can also receive a one-time discount to buy a computer or tablet.

  • EveryoneOn program: Connects people living in the U.S. with low-cost home internet service, affordable computers and tablets, and digital literacy training.

Telehealth and My HealtheVet

After your video telehealth visit, you can view your doctor's notes in My HealtheVet. If you have questions, send your health care team a Secure Message (sign in required). They'll respond within three business days. Remember, a video telehealth visit shouldn't be used for emergencies. If you need help immediately, call 911.


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