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Issues Using the Site


 Issues Using the Site

Where do I refill my prescriptions?

When you are logged in with your registered User ID and password, click the Pharmacy tab; the prescription options will appear in the left navigation menu.


I'm having trouble reading the text on the site. Can I make the text larger?

To increase the text size on your Internet browser, follow these steps (for a list of supported browsers see the Browser Compatibility page):

Internet Explorer:

  • Open Internet Explorer

  • On the View menu, click Text Size, then select Largest

Internet Explorer for Mac:

  • Open Internet Explorer

  • On the View menu, select Text Zoom, then click the zoom level you would prefer

Firefox:

  • Open Firefox

  • On the View menu, click Text Size, then select Increase

Safari:

  • Open Safari

  • On the View menu, click Make Text Bigger

AOL Browser:

  • Open the AOL browser

  • On the Safety menu, click Settings (you can also click the Settings button on the standard toolbar)

  • Under the letter F, click Font and Text

  • In the Text Settings area, click Largest, or select a custom text size from the Font Settings pull-down

  • Click Save


When I visited the My HealtheVet website, I saw a message that said "Pardon the Interruption." Why was the site not available?

We periodically perform maintenance and install updates on the website. This generally occurs between the hours of 10:00 PM - 12:00 AM (ET). We make every effort to get the site back up and running as quickly as possible. Sometimes the settings on an Internet browser cause the "Pardon the Interruption" page to display after the site has become available. To ensure that you always receive the most current version of the web page, follow these steps to change your browser settings (for a list of supported browsers see the Browser Compatibility page):

Internet Explorer:

  • Open Internet Explorer

  • On the Tools menu, click Internet Options

  • Click the General tab

  • In the Temporary Internet Files area, click the Settings button

  • In the Check for newer versions of stored pages area, select the Every Visit to the Page radio button

  • Click OK twice

Firefox:

  • Open Firefox

  • On the View menu, click Reload (this will check for a newer version of the web page)

Safari:

  • Open Safari

  • On the View menu, click Reload Page

AOL Browser:

  • On the Safety menu, click Settings

  • Under the letter B, click Browser Settings

  • Under Related Settings, click Use your Internet Explorer settings to set advanced browsing options

  • Click the General tab

  • In the Temporary Internet Files area, click the Settings button

  • In the Check for newer versions of stored pages area, select the Every Visit to the Page radio button

  • Click OK twice


For JAWS Users: Why can't I hear label names in Forms Mode?

Currently on the MHV site, JAWS cannot read the label names of fields in Forms Mode unless you change your settings in JAWS. Thank you for your patience as we try to resolve this issue.


Who can I contact with questions or suggestions for improving the site?

My HealtheVet welcomes all comments or suggestions from its user community. To send us your feedback, please use the Contact Us link at the top of any page on the web site.