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VA Appointments - Frequently Asked Questions

What are My HealtheVet VA Appointments?

What are patient requirements for viewing VA Appointments in My HealtheVet?

How do I make changes to an existing My HealtheVet account?

How do I access My HealtheVet VA Appointments?

What are the benefits of using My HealtheVet VA Appointments?

What VA Appointments will I be able to view?

What VA Appointment information is provided?

Is My HealtheVet VA Appointments information protected, secure, and private?

Will I receive a VA Appointment notification from the facility?

How can I cancel or change my VA appointments?

On my VA Appointment event detail page what does 'Status' mean?

Can I receive an email reminder about my appointments?

How often will I receive an email reminder?

Can I add my non-VA appointments to my Health Calendar?

What should I do if a scheduled VA appointment is not listed?

On my calendar why can't I see a VA appointment that used to be there?

How can I get a printed list of my upcoming VA appointments?

What should I do if I have any questions about my VA appointments?

Can I review my VA appointments from my Health Calendar?

Who do I contact if I have a problem with the VA Appointments feature?

  1. What are My HealtheVet VA Appointments?

    My HealtheVet VA Appointments is an online feature that lets you view your VA appointments 24 hours a day, 7 days a week. Summary and detailed information is given for each appointment.

    The summary information includes date and time, name and location of the clinic. The clinic name, phone number and appointment status are included in the detailed information. There may be pre-appointment actions in the appointment details (for example you may need to have an x-ray, blood drawn, or an EKG). The length of the appointment on the Health Calendar is just a placeholder. The actual appointment length may be different.

  2. What are patient requirements for viewing VA Appointments in My HealtheVet?

    To use VA Appointments you must:

    1. be a Veteran enrolled at a VA health care facility

    2. be a registered My HealtheVet user

    3. have an upgraded account.

    To get an upgraded account you must complete a one-time process called In-Person Authentication or "IPA." For more information on how to upgrade your account, visit Quick Links. You can upgrade your account at your VA Medical Center or Community Based Outpatient Clinic (CBOC).

  3. How do I make changes to an existing My HealtheVet account?

    To make changes:

    • Login to your My HealtheVet account

    • Click on Personal Information

    • Click on Profile

    • Update your account information

    • Click on the Save button

    Changes made in My HealtheVet will not be carried over into your VA electronic medical record. Once you have completed the In-Person Authentication (IPA) process, you will no longer be able to make changes to the following information in My HealtheVet:

    • First Name

    • Middle Name

    • Last Name

    • Suffix

    • Social Security Number

    • Gender

    • Birth Date

    • Relationship to the VA ("VA Patient")

    If you need to make any of the above changes, you must make the change at your VA treatment facility.

  4. How do I access My HealtheVet VA Appointments?

    VA Appointments can be accessed from the Appointment tab or your personal Health Calendar.

    • Log into your My HealtheVet account

    • Select the Get Care tab

    • Select the Appointments tab

  5. What are the benefits of using My HealtheVet VA Appointments?

    • Allows you to view your VA Appointments on your Health Calendar in your My HealtheVet account

    • Allows you to set up an e-mail reminder for your VA Appointments

    • Provides you with detailed VA Appointments information

    • Allows you to be more involved in your own health care

    • Allows you to view your scheduled clinic appointments as well as see your appointment history for the past 2 years

  6. What VA appointments will I be able to view?

    You will be able to view your upcoming scheduled VA clinic appointments as well as see your appointment history for the past 2 years

  7. What VA appointment information is provided?

    The summary information includes:

    • date

    • time

    • name

    • clinic location

    • clinic phone number

    • appointment status

    There may be things you need to do before your appointment on details page (for example you may need to have an x-ray, blood drawn, or an EKG).

  8. Is My HealtheVet VA Appointments information protected, secure, and private?

    My HealtheVet is a secure Website. The VA follows strict security policies and practices to make sure that your personal health information is safe and protected.

  9. Will I receive an appointment notification from the facility?

    If your VA health care team currently notifies you about your appointment, you may still receive an appointment notification.

  10. How can I cancel or change my VA Appointments?

    You can cancel or change your VA Appointment by contacting your local VA Facility. If you have Secure Messaging you can also cancel or change your appointment by sending a Secure Message to your health care team.

  11. On my appointment event detail page what does 'Status' mean?

    The status of your appointment lets you know the standing of your appointment with the clinic. The Cancelled status displays if the clinic or you cancelled an appointment. You do not need to show up for an appointment with the status Cancelled.

    Past Appointment Status

    • Appointment Kept

    • Appointment Not Kept

    Current Appointment Status

    • Status Update in Progress

    • Not Applicable (this is a temporary status and will change)

    Future Appointment Status

    • Future

    Appointments that require no action for the patient

    • Cancelled (by patient or by clinic)

    When you are an Inpatient

    • Inpatient Appointment (Note: After you are discharged, please check your appointments because the status may have changed.)

  12. Can I receive an Email Reminder about my appointments?

    Yes, you can receive an Email Reminder about your appointment by setting your Preferences.

    To set up an e-mail alert:

    • Log into your My HealtheVet account

    • Select the Get Care tab

    • Select the Health Calendar tab

    • Select the Preferences link

    • Check the box "Subscribe to Email Reminders"

    • Check the "VA Appointments" box

  13. How often will I receive an Email Reminder?

    Once you set up your VA Appointment Email Reminder, you will receive an email both 14 days before and 3 days before your appointment. The Email Reminder will be sent to the email address you provided when you registered for My HealtheVet. If you have changed your email address, be sure to make that change in your My HealtheVet account.

  14. Can I add my non-VA appointments to my Health Calendar?

    You can add your non-VA appointments:

    • Log into your My HealtheVet account

    • Select the Get Care tab

    • Select the Health Calendar tab

    • Select the Add Event link and fill in the form

    • Select Save

  15. What should I do if a scheduled VA Appointment is not listed?

    Contact your VA health care team to confirm your scheduled VA Appointment.

  16. On my Health Calendar, why can't I see a VA Appointment that used to be there?

    Some VA Appointments will no longer appear on your Health Calendar because that type of appointment does not require a face-to-face visit with your health care team. For example, an appointment for your health care provider to put in a consult will no longer appear on your Health Calendar because you do not have to do anything. Another reason is that the clinic is no longer available.

  17. How can I get a printed list of my upcoming VA Appointments?

    There are three ways:

    • Appointment tab (select Printer Friendly)

    • Health Calendar

    • Blue Button custom download of your VA Appointments (Future)

    To print your list from the Appointment tab:

    • Log into your My HealtheVet account

    • Select the Get Care tab

    • Select Appointments

    • Select Printer Friendly

    • Select Print

    To print your list from the Health Calendar:

    • Log into your My HealtheVet account

    • Select the Get Care tab

    • Select the Health Calendar tab

    • Select List View

    • Under Showing Event Types select VA Appointments

    • Select Update View

    • Select Printer Friendly

    • Select Print

    To download your data using the Blue Button:

    • Log into your My HealtheVet account

    • Select Download My Data

    • Select Download Only My Selected Data from My HealtheVet

    • Select Continue

    • Select VA Appointments (Future)

    • Select Submit

    • Select Download if you want an electronic copy

    • Click on View/Print if you want a printed list

    • Select Print

  18. What should I do if I have any questions about my VA Appointments?

    Contact your VA health care team if you have any questions about your VA Appointments.

  19. Can I review my VA Appointments from my Health Calendar?

    You can view your VA Appointments in your Health Calendar.

    • Log into your My HealtheVet account

    • Select the Get Care tab

    • Select the Health Calendar tab

    To view your VA Appointments:

    • Check the "VA Appointments" box

    • Select Update Views

  20. Who do I contact if I have a problem with the VA Appointments feature?

    You can contact My HealtheVet about problems you have with the VA Appointments feature. Simply complete the Contact Us form to send a message to the My HealtheVet Help Desk, who will respond to your problem within three (3) business days.