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General FAQs

Upgrade Your My HealtheVet Account to Premium


How do I upgrade to a Premium My HealtheVet account?

To upgrade to a Premium account, you must:

  • Have an active Advanced My HealtheVet account

  • Accept the current My HealtheVet Terms and Conditions or Terms and Conditions on VA.gov. Note: If your account does not have the current My HealtheVet Terms and Conditions on file, you must accept the new Terms and Conditions.

  • Provide a primary government-issued photo ID

  • Provide a secondary form of ID (only when there is a discrepancy with your Primary ID)

From the Advanced level, you can upgrade your account to Premium via a Sign-In Partner Login (such as a DS Logon Premium Account or ID.me), or in person at a VA Facility.

When upgrading your My HealtheVet Advanced account to Premium status at a VA facility, you must have accepted the current My HealtheVet Terms and Conditions or Terms and Conditions on VA.gov. During your visit present a valid, current government-issued photo ID to a My HealtheVet Coordinator or another authorized staff member. A secondary ID is needed when your photo ID information does not match your official VA medical record.

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Why should I upgrade to a Premium My HealtheVet account?

A Premium account gives My HealtheVet members the highest level of access to My HealtheVet features. With a Premium account, you get features of both a Basic and an Advanced account plus these features:

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Can anyone get an Updated (Premium) My HealtheVet account?

Veterans/VA Patients, CHAMPVA Beneficiary  and non-VA patients can get a Premium account. Also, anyone using a Sign-In Partner (such as a DS Logon Premium Account or ID.me can obtain a Premium My HealtheVet account.

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How do I upgrade my account to Premium using a Sign-In Partner?

To upgrade your account using a Sign-In Partner (such as DS Logon Premium account and ID.me), follow these steps:

  1. From the My HealtheVet Sign in page, sign in to your Advanced My HealtheVet account using a Sign-In Partner

  2. Follow the Sign-In Partner's prompts to sign in

  3. From the My HealtheVet home page header, select the Upgrade Now button

  4. Check the certification box to verify you are the owner of the My HealtheVet account

  5. Select Continue

  6. Check the Accept My HealtheVet Terms and Conditions box

  7. Select Continue

When complete, the My HealtheVet home page header displays the Premium account status. 

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Can I make changes to the My HealtheVet profile page after my account is upgraded?

Once your account is upgraded, your name, Social Security Number, date of birth and gender are locked down. To make changes, you will need to contact your local VA facility to update your official VA record. Once your information is updated in the official VA record, your My HealtheVet Profile page will be automatically updated.

You can update other information, such as your address or phone number, on your My HealtheVet Profile page. However, those changes are not sent to your official VA health record.

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If I have questions about upgrading my account, who should I contact?

If you have any questions, please contact the My HealtheVet Coordinator, or another authorized staff member at your local VA facility or send an inquiry through the Contact link on the top of the home page.

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Updated March 10, 2020