Skip to Content
Sign in to Manage Your Health Care

General FAQs

Registration


How do I register?

When you enter My HealtheVet:

  1. Select the green Register button on the home page

  2. Complete the registration form

  3. Accept the Terms and Conditions

  4. Click on the Create Your Account button 

Congratulations!

You can now using your User ID and Password.

Important: If you are a Veteran and/or use the VA health care system, it is important to select Veteran and/or VA Patient (or both), or CHAMPVA Beneficiary under Relationship to the VA. When you do this, My HealtheVet tries to match your account information with your VA/DoD records. If there is a match, it automatically upgrades your account to Advanced. In addition, having an Advanced account may qualify you for a Premium account.

Back to Top


Can anyone register for a My HealtheVet account?

My HealtheVet offers three account types, BasicAdvanced and Premium. After you register, your account type will be displayed in the Member Login box, as an icon after your name. For example, if you have a Basic Account, there will be a Basic Account Icon after your name. With an Advanced Account, it will be an Advanced Account Icon. Those with a Premium Account will have a Premium Account Icon after their name.

Basic Account - Anyone can register for this account type. It provides limited access to features in My HealtheVet that you self-enter. You may use the journals and other tools to track your health measures. However, you cannot see your personal information located in VA or DoD systems.

Advanced Account - This account is only for Veterans/VA Patients or CHAMPVA Beneficiaries. It is a higher level of access to features offered in My HealtheVet. It may provide you the ability to view some information in your VA and/or DoD records. When you register as a Veteran/VA Patient, your registration information (full name, Social Security Number (SSN), date of birth (DOB) and gender) is matched to your VA/DoD records. When this happens, you are given an Advanced Account.

Premium Account - This account is only for VA Patients. It gives users the highest level of access to My HealtheVet features. To get this type of account you need to go through complete the identity verification process.

Back to Top


A registration message indicates my information does not match VA's information. What should I do?

When you register as a Veteran and/or VA Patient, My HealtheVet matches your information against your VA/DoD records. This includes your first name, middle name, last name, Social Security Number (SSN), gender, and date of birth (DOB). This process verifies your identity as a VA Patient and/or Veteran.

If your information does not match:

  • When you registered, did you select Veteran/VA Patient, under Relationship to VA section?

  • Compare your information against other VA records, such as a VA prescription bottle or your VHIC/VIC card. Does your full name, SSN, gender and DOB match?

  • If you left the military before 1979, you may not be in the Department of Defense (DoD) electronic system of records.

  • If you are sure your registration information matches your VA/DoD information, there may still be other reasons why you are getting this message. Use the Contact link so we can assist you with this problem.

Back to Top


After I register, am I able to view the information I entered?

Yes. The My Profile section in My HealtheVet allows you to view and/or update important information you entered about yourself when you registered for a My HealtheVet account. To get to your personal information:

  1. Sign in to your My HealtheVet Account

  2. Select the Personal Information tab, located on the top navigation bar

  3. Select My Profile

Note: When you are issued an Advanced or Premium Account, your personal traits (full name, Social Security Number (SSN), date of birth (DOB) and gender) are locked down on your My Profile page. In addition, your relationship as a Veteran/VA Patient is also locked down. You cannot change this information. This is done to protect your information because information on your registration form is used to verify your identify.

Back to Top


After I register, am I able to change my profile information?

The ability to edit your personal information, located in the Profile section, is based on your account type. All users who have a Basic account are able to edit their self-entered information.

However, if you are issued an Advanced or Premium Account, your personal traits (full name, Social Security Number (SSN), date of birth (DOB) and gender) are locked down on your My Profile page. In addition, your relationship as a Veteran/VA Patient is also locked down. You cannot change this information. This is done to protect your information because information on your registration form is used to verify your identify.

Back to Top


Am I able to change the My HealtheVet Account Type I have?

If you are a Veteran and/or VA Patient or a CHAMPVA Beneficiary, with a Basic account, you may be able to upgrade your account type to Advanced, simply by updating your profile information. In addition, having an Advanced account may qualify a Veteran and/or VA Patient for a Premium account. To do this:

  1. Sign in to your My HealtheVet account

  2. Select the Personal Information tab

  3. Select My Profile

  4. Enter changes or make sure your personal traits (full name, Social Security Number, date of birth and gender) match what is in your VA or DoD record

  5. Select Save

To get a Premium account you need to complete the identification verification process. To learn more, go to: Upgrading your My HealtheVet account through In-Person or Online Authentication.

Back to Top


I forgot my User ID and/or I forgot my Password. What should I do?

You can reset your password or retrieve your user name by going to Forgot User ID? or Forgot Password? Then simply follow the online instructions. 

Back to Top


Who do I contact if I have a question about Registration?

If you want help to register for a My HealtheVet account or upgrade to Premium, talk to your local My HealtheVet Coordinator or ask a member of your VA health care team.

If you need assistance with registering for an account, please contact the My HealtheVet Help Desk:

  • You can send us details using the Contact Us form. Our goal is to reply to you by the next business day

  • You can also go to Contact to call us directly.

Back to Top


Updated March 11, 2020