Skip to Content
Sign in to Manage Your Health Care

VA Prescription Refills FAQs

VA Prescription Refills


When should I refill my VA prescription(s)?

VA prescription(s) authorized by your VA provider should be refilled no later than 10 days before you run out of your current prescription.

Back to Top


How do I refill my VA prescription(s)?

To receive a VA prescription refill authorized by your VA provider, you must request a refill using one of the methods described below:

  • Online with My HealtheVet: You must have A My HealtheVet Advanced or Premium account, have registered as a VA Patient and have a prescription written by a VA provider that has previously been filled at a VA pharmacy.

  • Telephone Call: The phone number of your local VA pharmacy can be found on your prescription label. To order refills by phone, you will need the prescription number (shown as RX # on the prescription label) and your Social Security Number.

  • The Rx Refill Mobile App

  • By Mail: VA Pharmacy provides a refill request form to mail with each prescription.

Back to Top


What should I do if I run out of refills on my prescription?

You can request a prescription renewal in one of three ways:

  • Call the number on your prescription label. For some medications, your VA health care team may need to contact you before you can get more medication. Be sure to have your RX number from the prescription label and your Social Security Number ready.

  • Send a Secure Messaging to your VA health care team or other authorized VA staff

  • Call your local VA medical center

Back to Top


Does my prescription renewal require an in-person evaluation?

Prescriptions for some types of medications normally require an in-person evaluation. If you need to renew this type of prescription, we have temporarily updated our policy to allow this type of evaluation through a telehealth (phone or video) appointment. To request a telehealth appointment for a prescription renewal, use Secure Messaging

Back to Top


Updated August 13, 2020