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Valuable Health Care Tools

Prescription (Rx) Refill is the number one online service that Veterans use. Rx Refill offers a convenient way for Veterans to refill, manage, and track the delivery of their VA prescriptions as well as their own use of over-the-counter medications and prescriptions from other doctors.

Secure Messaging is a web-based, encrypted communication tool, as easy to use as any standard email application, which securely connects Veterans to their health care team as well as other VA staff. Health care teams are required to respond within 72 hours, but Veterans usually get a response in less than half that time. Since the feature's launch, more than 54 million Secure Messages have been sent, creating an effective way to improve access to care.

Online Appointments is the newest feature of My HealtheVet that allows Veterans to schedule primary care appointments at over 100 VA Medical Centers. Some facilities also allow online scheduling for certain specialty appointments. Veterans can also populate appointments in a calendar, receive email reminders and check appointment history.

The Blue Button is a standardized set of health data that patients can download based on specific data points and date ranges. It includes a wide range of information, including doctor's visit notes, Rx History, vitals history, labs and test results, and self-entered information in a dieting journal, exercise journal and military history. Veterans may filter the data as they wish.

The Health Summary is a new feature offers Veterans with a Premium My HealtheVet account a way to access, download, print or share a summary of important information from their VA medical record with family members, caregivers or community providers. The VA Health Summary is a Continuity of Care Document. This means it follows national interoperability standards used by hospitals and clinics across the country, not just in VA Medical Centers. Sharing the VA Health Summary can improve medication management, prevent unnecessary tests/ procedures and could be life-saving in an emergency situation.

Patient education materials seek to engage the registered Veterans in managing their own health care with eye-catching articles, videos and infographics on relevant issues for Veterans; a bi-weekly newsletter integrated with the web content reaches more than 450,000 subscribers with an open rate that routinely exceeds 45 percent. A constantly expanding Veterans Health Library offers authoritative content on topics of interest for Veterans (PTSD, prostate health), as well as content that the VA medical community promotes to Veterans (wellness, smoking cessation, pre-diabetes approaches).