Upgrade Your My HealtheVet Account to Premium
Wondering why you should consider upgrading to a Premium account? A Premium account gives My HealtheVet members the highest level of access to My HealtheVet features. A Premium My HealtheVet account can be obtained by anyone who has an account in the Advanced level and who has signed VA Release of Information Form (10-5345a-MHV).
My HealtheVet offers three account types: Basic, Advanced and Premium. Anyone registering on My HealtheVet starts with a Basic or Advanced account. A Basic account limits your access to features requiring you to enter personal data such as journals and other tools to track your health measures.
When you register and select Veteran/VA Patient on the registration form, your profile information is linked to VA/DoD records. When this happens, your account is automatically upgraded to the Advanced level. An Advanced account offers you a higher level of access to features than the Basic account. Examples of available features:
A Premium account gives you features of both a Basic and Advanced account plus these features:
- VA Health Summary
- Secure Messaging
- VA Appointments
- Department of Defense (DoD) military service information
The VA Blue Button is a feature available to all My HealtheVet members. Access to these features is based on your membership account level.
Consider registering if you do not have a My HealtheVet account.
Interested in upgrading to a Premium account? Let's get started!
After registering on My HealtheVet, upgrading your account to Premium is simple. You will need to complete and sign the VA Release of Information Form (10-5345a-MHV). This form authorizes the VA to deliver to your online account an electronic copy of your health record. Here are ways to complete and sign the VA Release of Information Form: In-person, by mail, and online (currently disabled).
Completing the VA Release of Information Form (10-5345a-MHV) in-Person
You can complete your VA Release of Information Form (10-5345a-MHV) at a local VA health care facility. There are multiple ways this can be done.
1. You can conveniently complete the VA Release of Information Form before your visit:
a) Telephone a local VA health care facility to have the VA Release of Information Form mailed to you to complete before your visit. If you do not have the telephone number, please use the VA Facility Locator for the contact information of the nearest facility.
b) Or, you can open this PDF version of the VA Release of Information Form (10-5345a-MHV) right on your computer and complete the form. You can then print your completed form.
Please Note: When you open or download a PDF file, a temporary file is created on the computer. Others may then be able to view your personal health information on that computer. There is a risk of exposing your information when you download a PDF file, especially on public or shared computers.
2. You may choose to complete the form during your next visit to the local VA health care facility.
When you go to your local VA health care facility, be sure to take a government issued photo ID (Veterans Identification Card or valid driver's license) to prove your identity.
After the VA staff member verifies your information, he/she will scan and upload your VA Release of Information Form to your VA medical record, and then shred it according to their policy. After your account has been upgraded, your status will change on your My HealtheVet Member Logout box to Premium.
Completing the VA Release of Information Form (10-5345a-MHV) Form by Mail
You can upgrade your My HealtheVet account to Premium by mailing your completed and signed VA Release of Information Form (10-5345a-MHV) to a local VA health care facility, Attention: Release of Information Office. This works if you are logged in to either AccessVA or eBenefits using your DS Logon Username and Password.
You will be asked if you would like to start to upgrade to a Premium My HealtheVet account. When you have an Advanced account, the Authorized VA to Release Electronic Copies of your VA Record page appears. To begin:
- Choose the radio button: By Mail -- Print, fill out and mail your signed form
- Select Continue
- Print, complete, and sign the VA Release of Information Form (10-5345a-MHV)
- Mail your signed form to the Release of Information Office or other qualified staff at your local VA health care facility. You can use the VA Facility Locator to find the address.
The upgrade process does not start until the VA receives your signed form.
After your account has been upgraded to Premium, your status will change on your My HealtheVet Member Logout box to Premium. If your account is not upgraded after 20 business days your form was mailed, contact the Release of Information Office staff or other qualified staff to ask about the status of the upgrade.