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Why should I upgrade to a Premium My HealtheVet account?

A Premium account gives My HealtheVet members the highest level of access to My HealtheVet features. With a Premium account, you get features of both a Basic and an Advanced account plus these features:

Can anyone get an Upgraded (Premium) account in My HealtheVet?

Veterans/VA Patients, CHAMPVA Beneficiary and non-VA patients can get a Premium account. Also, anyone using a Sign-in Partner (such as a DS Logon Premium Account or can obtain a Premium My HealtheVet account.

How do I upgrade to a Premium My HealtheVet account?

To upgrade to a Premium account, you must have an Advanced My HealtheVet account. When you register and select Veterans/VA Patients, CHAMPVA Beneficiaries or non-VA Patients on the registration form, your profile information is linked to VA/DoD records. When this happens, your account is automatically upgraded to the Advanced level. From the Advanced level, you can upgrade your account to Premium via a Sign-in Partner Login (such as a DS Logon Premium Account or, or in person at a VA Facility.

How do I upgrade my account to Premium using a Sign-in Partner?

To upgrade your account using a Sign-in Partner (such as DS Logon Premium Account and, follow these steps:

  1. From the My HealtheVet login page, log in to your Advanced My HealtheVet account using a Sign-in Partner

  2. Select the Upgrade Now button at the top left side of the screen

  3. On the account upgrade page, select the certification box to verify you are the owner of the My HealtheVet account

  4. Select Continue

Your My HealtheVet Advanced account will be upgraded to a Premium account.

How do I complete the VA Release of Information Form (10-5345a-MHV) in- person?

You can conveniently complete the VA Release of Information Form before you visit the VA health care facility:

  1. Call a local VA health care facility to have the VA Release of Information Form mailed to you to complete before your visit. You may use the VA Facility Locator for the contact information of your nearest facility.

  2. Or, open this PDF version of the VA Release of Information Form (10-5345a-MHV) right on your computer and complete the form. You can then print your completed form.

Note: When you open or download a PDF file, a temporary file is created on the computer. Others may then be able to view your personal health information on that computer. There is a risk of exposing your information when you download or save a PDF file, especially on public or shared computers.

You may choose to complete the form during your next visit to your local VA health care facility.

When you go to your local VA health care facility, be sure to take a government issued photo ID (for example, your Veterans Identification Card or valid driver¿s license) to prove your identity. Bring the signed VA Release of Information Form (10-5345a-MHV) with you if you completed it at home.

After the VA staff member verifies your information, they will scan and upload your VA Release of Information Form to your VA medical record, and then shred it according to their policy. After your account has been upgraded, your status will change to Premium in the My HealtheVet Member Logout box.

How do I authenticate my account Online?

After you have connected your accounts you will be asked if you would like to start to upgrade to a Premium My HealtheVet account. To begin:

  1. On the Start Upgrading Your My HealtheVet Account Today page, select the radio button: Upgrade to Premium Account

  2. You will be taken to the online Upgrade Account to Premium - Instructions page

  3. Print the Online Instruction page by selecting the Printer-Friendly link at the top of the online Instruction page.

  4. Select Continue at the bottom of the online Instruction page.

The process to Upgrade Your Account Online will begin. This takes you off My HealtheVet to the AccessVA website.

  • Complete and sign the electronic VA Release of Information Form (10-5345a-MHV) online.

When your My HealtheVet account has been upgraded to Premium, your account status will change on your Member Logout box to Premium.

If you choose not to upgrade your account using the Online process:

  • You will have the opportunity to upgrade the next time you log in to either AccessVA or eBenefits using your Premium DS Logon User ID and Password.

  • Or, the next time you visit your local VA health care facility, you can upgrade your account through In-Person Authentication.

Can I make changes to my My HealtheVet Profile page after my account is upgraded?

Once your account is upgraded, your name, Social Security Number, date of birth and gender are locked down. To make changes, you will need to contact your local VA facility to update your official VA record. Once your information is updated in the official VA record, your My HealtheVet Profile page will be automatically updated.

You can update other information, such as your address or phone number, on your My HealtheVet Profile page. However, those changes are not sent to your official VA health record.

If I have questions about upgrading my account, who should I contact?

If you have any questions, please contact the My HealtheVet Coordinator at your local VA facility or send an inquiry through Contact MHV.

If I get a Premium My HealtheVet account, will others be able to see my information?

No. Information in your My HealtheVet account cannot be seen by anyone but you. This includes information in your personal profile. Neither your VA health care team, nor anyone else, has access to this information unless you share it. This is why you should let your VA facility know if you change any information in your profile, like your address or phone number, so they can update your VA health record.

Is my information secure?

Yes. My HealtheVet is a secure website. The VA follows strict security policies and practices to make sure that your personal health information is safe and protected. Remember that you also have a responsibility to keep your health information safe by not sharing your password, or leaving printed material where someone else can see it.

What is DEERS?

DEERS stands for Defense Enrollment Eligibility Reporting System. It is a worldwide, computerized record of uniformed Servicemembers (sponsors), their family members, and others who are eligible for military benefits. Enrollment in DEERS is automatic for all Servicemembers and Veterans who have served since 1982. Those who served prior to 1982 are being added from VA/DoD records. To request a change to your personal information in DEERS or learn more you can visit the DEERS homepage.