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General FAQs

Upgrade Your My HealtheVet Account to Premium

How do I upgrade to a Premium My HealtheVet account?

You can upgrade your current Basic account to Premium yourself online:

Note: The 'Upgrade' button does not upgrade your account automatically. All the steps listed below must be followed.

  • Sign in to My HealtheVet using your Premium DS Logon or* account

  • You may be asked to accept the My HealtheVet Terms and Conditions

  • Select the 'Upgrade ' button on the home page next to your name

  • Check the certification box to verify you're the owner of the account and select 'Continue'

  • After selecting 'Continue,' your account will upgrade to Premium

* This is a trusted VA partner that meets the U.S. requirements for online identity proofing and authentication. You can register using your email address, or with a Facebook, Google, or LinkedIn account. Once you have an account, you can easily upgrade your My HealtheVet account to Premium.

Get a Premium account in person

You can get a My HealtheVet Premium account in person at a VA health care facility where you're registered as a patient. You'll need to bring a government-issued photo ID. This can be either your Veteran Health Identification Card or a valid driver’s license.

Note: If your primary ID information does not match your official VA medical record, bring a secondary card such as your social security card.

Get a Premium account via a video visit

Some VA health care facilities can help you upgrade via a video appointment if you're registered as a patient. Contact your My HealtheVet Coordinator or other VA staff at your local VA health care facility for more information.

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Why should I upgrade to a Premium My HealtheVet account?

A Premium account gives My HealtheVet members the highest level of access to My HealtheVet features such as:

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Can anyone get a Premium My HealtheVet account?

Anyone can register for a My HealtheVet Premium account.

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Can I make changes to the My HealtheVet profile page after my account is upgraded?

Once your account is upgraded, your name, Social Security number (SSN), date of birth (DOB) and gender are locked down. To make changes, you will need to contact your local VA facility to update your official VA record. Once your information is updated in the official VA record, your My HealtheVet Profile page will be automatically updated.

You can update other information, such as your address or phone number, on your My HealtheVet Profile page. However, those changes are not sent to your official VA health record.

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If I have questions about upgrading my account, who should I contact?

If you have any questions, please contact the My HealtheVet Coordinator, or another authorized staff member at your local VA health care facility or send an inquiry to the My HealtheVet Help Desk through the Contact link on the top of any page.

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Updated September 28, 2021