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Terms and Conditions

Terms and Conditions

What are Terms and Conditions?

The Terms and Conditions is an agreement between My HealtheVet and its users. The agreement defines the rules and requirements for using the site. It includes how My HealtheVet conducts business and lists the services offered. It also explains how your personal information will be used.


Why are Terms and Conditions important?

Terms and Conditions explain My HealtheVet services and products and how they can be used. It also describes consequences for misuse. Before using My HealtheVet, users have the opportunity to read the Terms and Conditions and decide if they agree to accept them in order to use My HealtheVet. If so, they can select AGREE to the terms for use.


Do the Terms and Conditions apply to everyone?

The Terms and Conditions is an agreement between My HealtheVet and its users. It applies to anyone who wants to register for a My HealtheVet Basic, Advanced or Premium account and create a Personal Health Record. The agreement must be accepted before you can use the services My HealtheVet offers such as:


What are the benefits of accepting the Terms and Conditions?

The benefits of accepting the Terms and Conditions in My HealtheVet are:

  • You are provided with important information about using My HealtheVet products and services

  • You can create your own private and secure Personal Health Record, available anywhere there is internet access

  • You can view your self-reported information at any time

  • If you are a Veteran, use the VA health system and are registered on My HealtheVet as a VA patient, you can refill your VA medications online

  • If you are a Veteran, use the VA health care system and have an upgraded My HealtheVet (Premium) account you may be able to:

    • View VA Chemistry/Hematology Lab results

    • Receive information on your VA Appointments, including email reminders

    • View VA Allergy and Adverse Reactions records

    • Receive VA Wellness Reminders

    • View your VA Immunization records

    • View additional parts of your VA health record as they become available

    • Use Secure Messaging to communicate with your VA health care team

    • View Department of Defense (DoD) Military Service Information


What happens if I choose NOT to accept the Terms and Conditions?

If you choose NOT to accept the Terms and Conditions, you will not be able to:

  • Register for My HealtheVet

  • Use My HealtheVet products and services to build your Personal Health Record, such as:

    • Medications - to self-enter all medications you take

    • Track Health - to record and monitor health measures

    • Health Journals - to keep food and activity journals

    • Health History - to record self and family health histories

    • Military History - to self-enter important information about your military history

  • Order your VA medication online for VA patients with an Advanced account

  • Upgrade to a Premium My HealtheVet account to:

    • View VA Chemistry/Hematology Lab results

    • Receive information on your VA Appointments, including email reminders

    • View VA Allergy and Adverse Reactions records

    • Receive VA Wellness Reminders

    • View additional parts of your VA health record, as they become available

    • Use Secure Messaging to communicate with your VA health care team

    • View Department of Defense (DoD) Military Service Information


Is there only one set of Terms and Conditions for My HealtheVet?

There is one general My HealtheVet Terms and Conditions for use of the site. Additionally, there are also specific Terms and Conditions for certain features such as Secure Messaging and Prescription Refills.

If you have a Premium My HealtheVet account, you can select the check box for Secure Messaging located at the bottom of the general Terms and Conditions page. Just remember, you still need to select AGREE, for the general Terms and Conditions.


If I choose not to accept the Terms and Conditions can I come back later and accept them?

Yes, you can do this at any time. To get to the Terms and Conditions go to the bottom of any My HealtheVet page and select the link Terms and Conditions. After reading the Terms and Conditions, simply select AGREE.


Can I print a copy of the Terms and Conditions?

Yes, you can use the Printer Friendly link at the top of the page to print a PDF version of the general Terms and Conditions.

However, this does not apply to Terms and Conditions for certain other features such as Secure Messaging and Prescription Refills. Once you accept those you will not be able to pull them back up again.


If I accept the Terms and Conditions will my personal information be used in research?

Research is important to improving the health care of Veterans. You may be invited to participate in research activities. However, your personal information will NOT be used in research without your permission. You are free to choose whether or not you want to participate in research projects.


Is information in My HealtheVet protected, secure, and private?

Yes. My HealtheVet is a secure website. The VA follows strict security policies and practices to make sure that your personal health information is safe and protected. Remember that you also have a responsibility to keep your health information safe by not sharing your password, or leaving printed material where someone else can see it.


If I accept the Terms and Conditions will my personal information be shared with outside organizations?

My HealtheVet does not share your personal information with outside organizations. This includes your personal identifiable information such as your name and Social Security Number. Personal information about Veterans who use My HealtheVet is protected.


Who do I contact if I have a problem with the Terms and Conditions?

You can contact My HealtheVet about problems you have with the Terms and Conditions. Simply complete the Contact Us form to send a message to the My HealtheVet Help Desk. The staff will respond to your question within three (3) business days.