In the Spotlight
VA Coronavirus Chatbot
An interactive digital tool to quickly answer your top questions
We understand that you need answers as soon as possible during the coronavirus pandemic. That’s why we’ve developed an interactive VA coronavirus chatbot to provide precise and timely information throughout this time.
What does the coronavirus chatbot do?
We created this chatbot, in partnership with Veterans, to respond to the rapidly increasing volume of information requests. The chatbot directs you to information and services, often without requiring a phone call. It has three main features:
Basic symptom checking: Access to a coronavirus symptom self-checker tool, aligned with the latest CDC guidance
Veteran-focused FAQs: Information about how you can access VA health care and other benefits and services during this time
Need-specific contact information: Clear direction to help you connect quickly with someone to talk more about your specific needs
How can it help me?
If you want to know how COVID-19 is impacting your VA health care and benefits, the coronavirus chatbot will quickly answer some of the most common questions. We want to improve your experience while relieving pressure on our contact centers and making sure our staff can help calls with urgent health care needs as quickly as possible.
VA coronavirus chatbot
Coronavirus: What Veterans Need to Know
Created June 7, 2021