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Need to Cancel Your Appointment? Just Let us Know

Help us give your spot to another Veteran

Waiting RoomHave you ever found yourself unable to make a doctor's appointment? We have all been there--we accidentally double-book ourselves, or work issues and family emergencies come up. If you need to cancel, just give your doctor, nurse, therapist -- a heads-up. This helps another Veteran get care even sooner. Instead of your appointment going unused, your health care facility can offer that time to another Veteran.

How can I manage My VA Appointments?

Managing your appointments is now easier than ever, especially with modern technologies supplementing the usual cancellation methods.

You can logon to My HealtheVet to cancel your VA primary care appointments online if you:

  • Are cancelling your appointment with a VA medical facility that accepts online scheduling, and

  • Have had a primary care appointment at that VA facility within the last 2 years, and

  • Have a My HealtheVet Premium or DS Logon Premium account.

You may also be able to use My HealtheVet to cancel specialty appointments, such as outpatient mental health, optometry and audiology, at participating facilities.

If you do not have a Premium account, start the process or contact a My HealtheVet Coordinator at your nearest VA facility. Update your contact information - especially your mobile phone and e-mail - with your clinic to ensure the correct information is available.

Login to My HealtheVet to Schedule or Cancel a VA Appointment Online

The VA Online Scheduling tool on My HealtheVet allows you to do much more than cancel appointments. You can:

  • Self-schedule primary care appointments at participating VA facilities where you have had a primary care appointment in the past two years.

  • Request help scheduling primary care appointments at participating VA facilities where you receive care.

  • Self-schedule or request help scheduling specialty appointments, such as outpatient mental health, optometry and audiology, at participating facilities.

  • View appointments and requests.

  • Track the status of appointment requests.

  • Send messages about requested appointments.

  • Get notifications about appointments.

Currently, online scheduling is available at more than 115 VA facilities and their associated Community Based Outpatient Clinics. If your facility does not currently participate in online scheduling, please know that we are working to expand access to additional medical centers. We are also working to add additional appointment types. If you need to make or cancel an appointment immediately, you can still call the VA health facility where you want to receive care.

Read More

Veterans Can Now Schedule Appointments Online

VA Appointments (User Guide)


Created March 27, 2018