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DoD FAQs

Single Sign-On


What is meant by Single Sign-On?

Single Sign-On (SSO) occurs when a user signs in to one website and is then automatically signed into other websites. SSO provides a seamless experience. Instead of haing to remember separate sets of login credentials for several websites, you can simply sign in once and access other websites. For example, with a Premium account, you can use a Sign-in Partner (My HealtheVet Premium, DS Logon Premium and ID.me) to access My HealtheVet.

Having a Premium My HealtheVet or Premium DS Logon account to sign in is the easiest way to get access to all VA.gov tools. Because you already verified your identity when you got your Premium account, you will not need to verify your identity again. 

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What is ID.me?

ID.me is a trusted VA partner and a Single Sign-On provider that meets the U.S. government's requirements for online identity proofing and authentication. ID.me is Veteran-owned.

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What is a DS Logon Premium account?

A DS Logon is an ID issued by DoD that will let you access many VA and Department of Defense DoD sites with one username and password. Sites and resources that accept DS Logon include eBenefits, as well as new mobile apps that will allow you to view your health records or other VA data.

A DS Logon Premium account is the same as an eBenefits Premium account but is different from a My HealtheVet account. If you have a My HealtheVet Premium account, you still need to register for a DS Logon Premium account.

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Can I use my DS Logon Premium account to connect to My HealtheVet?

Yes, you can use your DS Logon Premium account to connect to My HealtheVet.

For example: You can connect to your DS Logon Premium Account with your My HealtheVet VA Patient account. When you logon eBenefits you will be able to access eBenefits features. Then use a link to move to your My HealtheVet account. You can then view your Personal Health Record and other features without signing in again.

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Is there anything that could prevent me from connecting my accounts?

Yes, there are things that could prevent your accounts from connecting. Your accounts will only connect if you meet the following:

  • You must be registered as a VA Patient in My HealtheVet

  • You must have an active DS Logon Premium Account

  • If your full name, Social Security Number (SSN), date of birth (DOB) or gender has changed since being in the military, your information must be updated in DEERS

  • Your personal information (full name, SSN, DOB or gender) in your My HealtheVet account must match what is in DEERS

For example: If a female Veteran was single while in the military, her military record has her last name documented as her maiden name. If she applies for a DS Logon, it uses her last documented name in DEERS. However, after she separated from the military she married. When she registered on My HealtheVet she registered giving her last name as her married name. Because her last name is different, the system is unable to complete a match and will not connect her eBenefits account to her My HealtheVet account.

Note: To request changes to your personal information in DEERS

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Once I connect my accounts how do I sign out?

To sign out, select the sign out button on the Member sign out box located on the My HealtheVet homepage. This will sign you out of both your eBenefits and My HealtheVet sessions.

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Can I use my DS Logon Premium account to sign in to My HealtheVet without going through eBenefits?

No, you cannot sign directly in to your My HealtheVet account using your DS Logon Premium account. You must come through eBenefits first. If you come to My HealtheVet first, you will need to use the My HealtheVet Username and Password that you created.

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If I have a DS Logon Premium account will it automatically upgrade my My HealtheVet account?

No, having a DS Logon Premium account does not automatically upgrade your My HealtheVet account.

Note: If you are enrolled in a VA health care facility, have registered as a VA Patient in My HealtheVet, and have an eBenefits Premium account, you may be able to start to upgrade your My HealtheVet account online. If you start to upgrade your account online, you will not have to go through In-Person Authentication at your VA health care facility.

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If I go to another website will I get timed out?

Yes, you may. Most government websites have a timeout period. This is done as a security measure. If you leave one website to go to another you may get timed out. If this happens you may need to sign on to that website again.

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What can I do if I have problems with my DS Logon account?

You can use the contact information found at the bottom of the My Access Center landing page if you have any questions regarding your DS Logon account.

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Updated June 26, 2020