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Registration

Can anyone Register for a My HealtheVet account?

My HealtheVet offers three account types, Basic, Advanced and Premium. After you register, your account type will be displayed in the Member Login box, as an icon after your name. For example if you have a Basic Account, there will be a Basic Account Icon after your name. With an Advanced Account, it will be an Advanced Account Icon. Those with a Premium Account will have a Premium Account Icon after their name.

Basic Account - Anyone can register for this account type. It provides limited access to features in My HealtheVet that you self-enter. You may use the journals and other tools to track your health measures. However, you cannot see your personal information located in VA or DoD systems.

Advanced Account - This account is only for Veterans/VA Patients. It is a higher level of access to features offered in My HealtheVet. It may provide you the ability to view some information in your VA and/or DoD records. When you register as a Veteran/VA Patient, your registration information (full name, Social Security Number (SNN), date of birth (DOB) and gender) is matched to your VA/DoD records. When this happens, you are given an Advanced Account. This account does not require that you have your identity Authenticated.

Premium Account - This account is only for VA Patients. It gives users the highest level of access to My HealtheVet features. To get this type of account you need to go through Authentication and have your My HealtheVet registration information (full name, Social Security Number (SSN), date of birth (DOB) and gender) matched to VA/DoD records.

Authentication: This is a process by which VA verifies a Veterans' identity. This is done before allowing access to your VA health record. To learn more, go to: Upgrading your My HealtheVet account through In-Person or Online Authentication.


How do I Register?

  • Step 1. There are two ways to access the Registration page. When you enter My HealtheVet (www.myhealth.va.gov):

    • Select the green Register Today Start Here button, on the landing page, or

    • Select the red REGISTER button in the Member Login box on the right side of the screen when you enter My HealtheVet

    Step 2. Complete the Registration Form:
    • Identification - enter the following information exactly as it appears in your VA/DoD record:

      • first, middle, and last name. Do not include any special characters in your name, such as an apostrophe ('), or tilde (accent mark). The exception: If you have two last names separated by a hyphen (-); then you can add the hyphen.

      • Social Security Number (SSN)

      • gender (male, female)

      • date of birth (DOB)

       

    • Relationship to the VA* - you must select Veteran, VA Patient (or both) in order for My HealtheVet to map your account with your VA/DoD records

    • Contact Information - select a preferred method of contact and provide the related information, for example: email address, phone/fax/pager number

    • Account Information

      • create a User ID that is unique and contains no spaces; it must be 6-12 characters

      • create a Password that is unique, contains no spaces; must be 8-12 characters and have at least one letter and one number and one special character (such as !, #, %)

      • create two Password Hint Questions and Answers

    • Terms & Conditions and Privacy Policy - select the Terms & Conditions and Privacy Policy links, read and then Accept

    Step 3. Select the red SAVE button at the bottom of the Registration form

     

Congratulations!

You can now go to the My HealtheVet homepage and login using your User ID and Password.

*Important: If you are a Veteran and/or use the VA Healthcare System, it is important to select Veteran and/or VA Patient (or both), under Relationship to the VA. When you do this, My HealtheVet tries to match your account information with your VA/DoD records. If there is a match, it automatically upgrades your account to Advanced. In addition, having an Advanced account may qualify you for a Premium account.


What is the purpose of the Password Hint Questions and Answers?

The Password Hint Questions and Answers are used as identifiers if you forget your User ID and/or Password. You only need to select two questions to answer. If you forget your Password and/or User ID, you will need to provide answers to both of the questions you choose. You will need to use different answers for each question you choose. For example, you cannot choose "Pizza" as the answer to both hint questions. They must be different.

Be sure to select two questions and answers you will remember. If you think you may not remember them, you may want to write this information down and store it somewhere safe.

You can choose from 22 questions:

  • In what city did you meet your spouse/significant other?

  • In what city does your nearest sibling live?

  • In what city or town was your first job?

  • What is the middle name of your oldest child?

  • What is the name of a college you applied to but didn't attend?

  • What is the name of the place your wedding reception was held?

  • What is the name of the town in which you were born?

  • What is the name of your favorite childhood friend?

  • What is your favorite food?

  • What is your maternal grandmother's maiden name?

  • What is your oldest brother's birthday month and year? (e.g., January 1900)

  • What is your oldest cousin's first and last name?

  • What is your oldest sibling's middle name?

  • What is your oldest sibling's birthday month and year? (e.g., January 1900)

  • What is your pet's name?

  • What school did you attend for sixth grade?

  • What street did you live on in third grade?

  • What was the last name of your third grade teacher?

  • What was the name of your first stuffed animal?

  • What was your childhood nickname?

  • Who is your favorite actor, musician, or artist?

  • Who was your favorite teacher?


Registration says my information does not match VA's information. What should I do?

When you register as a Veteran and/or VA Patient, My HealtheVet matches your information against your VA/DoD records. This includes your first name, middle name, last name, Social Security Number (SNN), gender, and date of birth (DOB). This process verifies your identity as a VA Patient and/or Veteran.

If your information does not match:

  • When you registered, did you select Veteran/VA Patient, under Relationship to VA section?

  • Compare your information against other VA records, such as a VA prescription bottle or your VIC card. Does your full name, SSN, gender and DOB match?

  • If you left the military before 1979, you may not be in the Department of Defense (DoD) electronic system of records.

  • If you are sure your registration information matches your VA/DoD information, there may still be other reasons why you are getting this message. Use the Contact MHV link so we can assist you with this problem.


After I register, am I able to view the information I entered?

Yes. The Profiles section in My HealtheVet allows you to view and/or update important information you entered about yourself when you registered for a My HealtheVet account. To get to your personal information:

  • Log into your My HealtheVet Account

  • Select the Personal Information tab, located on the top navigation bar

  • Select Profiles

Note: When you are issued an Advanced or Premium Account, your personal traits (full name, Social Security Number (SNN), date of birth (DOB) and gender) are locked down on your Profile page. In addition, your relationship as a Veteran/VA Patient is also locked down. You cannot change this information. This is done to protect your information because information on your registration form is used to verify your identify.


After I Registered, I noticed a letter with a circle around it after my name. Why?

The letter with a circle around it lets you know at a glance what My HealtheVet Account Type you have. For example if you have a Basic Account, there will be a Basic Account Icon after your name. With an Advanced Account, it will be an Advanced Account Icon. Those with a Premium Account will have a Premium Account Icon after their name. If you hover over the icon, the name of your account type will show. If you select on the name, it takes you to an explanation of your account type and what is available to you.


After I register, am I able to change my profile information?

The ability to edit your personal information, located in the Profile section, is based on your account type. All users who have a Basic account are able to edit their self-entered information.

However, if you are issued an Advanced or Premium Account, your personal traits (full name, Social Security Number (SNN), date of birth (DOB) and gender) are locked down on your Profile page. In addition, your relationship as a Veteran/VA Patient is also locked down. You cannot change this information. This is done to protect your information because information on your registration form is used to verify your identify.


Why would I want to change my Profile information?

If you are a Veteran and/or VA Patient, with a Basic account, you may be able to upgrade your account type to Advanced, simply by updating your profile information. In addition, having an Advanced account may qualify you for a Premium account. To do this:

  • Log into your My HealtheVet account

  • Select the Personal Information tab

  • Select Profile

  • Enter changes or make sure your personal traits (full name, Social Security Number, date of birth and gender) match what is in your VA or DoD record

  • Select Save


How can I change my profile information?

On the Profile page is the important information you entered about yourself when you registered for a My HealtheVet account. The ability to edit this information is based on your account type. All users who have a Basic account are able to edit their self-entered information. To do this:

  • Logon to your My HealtheVet account

  • Select the Personal Information tab

  • Select Profile

  • Enter changes

  • Select Save

Note: When you are issued an Advanced or Premium Account, your personal traits (full name, Social Security Number (SNN), date of birth (DOB) and gender) are locked down on your Profile page. In addition, your relationship as a Veteran/VA Patient is also locked down. You cannot change this information. This is done to protect your information because information on your registration form is used to verify your identify.


After I Register, how can I tell what type of Account I have with My HealtheVet?

After you register, your account type will be displayed in the Member Login box, as an icon after your name. For example if you have a Basic Account, there will be a Basic Account Icon after your name. With an Advanced Account, it will be an Advanced Account Icon. Those with a Premium Account will have a Premium Account Icon after their name.


Am I able to change the My HealtheVet Account Type I have?

If you are a Veteran and/or VA Patient, with a Basic account, you may be able to upgrade your account type to Advanced, simply by updating your profile information. In addition, having an Advanced account may qualify you for a Premium account. To do this:

  • Log into your My HealtheVet account

  • Select the Personal Information tab

  • Select Profile

  • Enter changes or make sure your personal traits (full name, Social Security Number, date of birth and gender) match what is in your VA or DoD record

  • Select Save

To get a Premium account you need to go through Authentication. This is a process by which VA verifies a Veterans' identity. This is done before allowing access to your VA health record. To learn more, go to: Upgrading your My HealtheVet account through In-Person or Online Authentication.


How do I get an Advanced Account?

You can only get an Advanced account if you are a Veteran or VA Patient. In addition, your information must be in the VA or Department of Defense (DoD) electronic record system. Getting an Advanced account can occur at the time of registration or by updating your profile information.

  • At the time you registered - If you selected Veteran and/or VA Patient under Relationship to VA and your profile information (name, Social Security Number, date of birth and gender) match to your electronic VA/DoD records.


  • If you already have a Basic account - you need to update the information on your Profile page. To do this:

    • Log into your My HealtheVet account

    • Select the Personal Information tab

    • Select Profile

    • Enter changes or make sure your personal traits (full name, Social Security Number, date of birth and gender) match what is in your VA or DoD record

    • Select Save

     


I have an Advanced Account, how do I get a Premium Account?

To get a Premium Account you need to go through the Authentication process. This is a process by which VA verifies a Veterans' identity. This is done before allowing access to your VA health record. To learn more, go to: Upgrading your My HealtheVet account through In-Person or Online Authentication.


How do I get a User ID and Password so that I can access the site?

To register for the site and create a User ID and Password, select the Register button located in the right-hand Member Login panel. The resulting page will allow you to create your user profile. Just fill out the form and select the Save button at the bottom of the page.

Note: If you are a Veteran and/or use the VA Healthcare System, it is important to select Veteran and/or VA Patient (or both), under Relationship to the VA. Doing this may automatically upgrade your account to Advanced. In addition, having an Advanced account may qualify you for a Premium account.


I forgot my User ID and/or I forgot my Password. What should I do?

You can reset your password or retrieve your user name by going to Forgot User ID? or Forgot Password? Then simply follow the online instructions. All you need to know is:

Step 1: Fill in the following information

  • First and Last Name

  • Date of Birth

  • Gender Please be sure to choose your correct 'Gender'

  • Answer only one of the password hint questions

Step 2: Retrieve your User ID - My HealtheVet will provide it on the screen

Step 3: Next go back to the Homepage. In the Member Logon box, select the link Forgot Password?

  • You will go through the same set of questions

  • You will be asked for your User ID (which you just received)

Step 4: Reset your password (enter a new password)

Note: Once you have logged on to your account, you may want to review your hint questions and answers. These are found by selecting the Personal Information tab, then selecting Profiles. Scroll down to the bottom of the page. Make sure your hint answers are simple and easy for you to remember.

If you need assistance with the Forgot Password feature, please contact the My HealtheVet Help Desk:

  • You can send us details using the Contact Us form. Our goal is to reply to you by the next business day

  • You can also go to Contact MHV to call us directly.


How do I change my address with the VA?

You can make a change of address request at any VA medical facility or by contacting the VA directly. There are two ways you can do this:

  • You can either submit an e-mail request to the VA through the Ask A Question link on https://iris.va.gov or contact a VA benefits representative at 1-800-827-1000 (Monday-Friday). After navigating through the phone menu, you will be connected with a live benefits specialist who can assist you with your address change.

  • To set up care with a new VA Medical Center, please contact the facility directly and speak with an appointment representative. They will help assign your primary facility and establish a care team for appointments. You can find the contact number for your local VA Medical Center by using the VA Facility Locator.


For JAWS Users: Why can't I hear label names in Forms Mode?

Currently on the MHV site, JAWS cannot read the label names of fields in Forms Mode unless you change your settings in JAWS. Thank you for your patience as we try to resolve this issue.


What is Account Activity History?

The Account Activity History lets you know what actions were taken on your account, when they were taken, and by whom. To access:

  • Login to your My HealtheVet account

  • Select - Personal Information Tab

  • Select - Account Sub-tab

  • Select - Account Activity History

When you go to this page, you will see a table with the type of activity, who did it, the date and time it was done, action and result.

Note: My HealtheVet guards your privacy in accordance with the Privacy & Security statement on the bottom of each My HealtheVet page.


What type of information is in the Account Activity History?

The Account Activity History page, displays a table showing any actions taken on your My HealtheVet account. The table holds up to 2 years of information. In that time frame, you can view what type of activity occurred, who did it, the date and time it was done, action and result. The type of action taken in your Account Activity History can include:

  • Custom Download Requested

  • Download My Custom Data

  • Download Requested

  • Download My Data pdf

  • Download My Custom Data pdf

  • Print My Custom Data

  • Print My Data

  • View My Custom Data

  • View My Data

  • Download My VA CCD

  • Download My VA CCD pdf

  • Account Upgrade: Upgrade to Advanced

  • Account Upgrade: Upgrade to Premium

  • Account Upgrade: Connected to VA Record

  • Account Upgrade: Premium Account Revoked


Who do I contact if I have a question about Registration?

If you want help to Register for a My HealtheVet account or upgrade to Premium, talk to your local My HealtheVet Coordinator or ask a member of your VA health care team.

If you need assistance with the Registration feature, please contact the My HealtheVet Help Desk:

  • You can send us details using the Contact Us form. Our goal is to reply to you by the next business day

  • You can also go to Contact MHV to call us directly.


Why does My HealtheVet ask for my email address?

If we have your email address, it allows us to send email messages to respond to your inquiries when you contact us. We may also use emails to keep you updated about news and information relevant to your account.


What is Spam Blocker Software?

Your Internet service provider may use spam blocker software. This is used to protect you from receiving unwanted junk emails from unknown sources. Spam blocker software can send e-mail messages from unknown sources to junk email folders or it can block them entirely. It may also prevent you from receiving emails from My HealtheVet.


How do I keep My HealtheVet email from getting blocked?

To ensure you receive email messages from My HealtheVet, you can do one of the following:

  • Add myhealth.va.gov to your trusted list of Internet sites

  • Add myhealthevet@va.gov to your email address book or 'safe list'

  • Contact your email provider or Internet service provider for options