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Disconnecting Accounts

What is meant by Disconnecting Accounts?

Disconnecting Accounts is a process that removes the link to external accounts (for example, DS Logon, or a 3rd party credential) that you have connected to your My HealtheVet account. You have the option to disconnect these accounts at any time.


How can I disconnect my external accounts from My HealtheVet account?

To disconnect your external accounts from your My HealtheVet account:

  • Log into your My HealtheVet account

  • Select the Personal Information tab

  • Select the My Account icon

  • Select the Disconnect Accounts link

  • Follow the steps to disconnect your accounts


May I choose which external account(s) I want to disconnect from My HealtheVet?

At this time, you cannot choose which external accounts to disconnect. If you choose to disconnect your accounts from My HealtheVet, all your external accounts will be disconnected.


What happens to the external accounts that I have disconnected from My HealtheVet account?

Disconnecting your external accounts does not change or delete them. It will only unlink them from My HealtheVet.

For example:

If your DS Logon account is connected to your My HealtheVet account, you may access My HealtheVet directly through a link on eBenefits. An additional login to your My HealtheVet account is not required.

However, when you disconnect your DS Logon account from your My HealtheVet account, your accounts will be unlinked. You will no longer be able to access My HealtheVet through eBenefits. You will need to visit the My HealtheVet website to login directly (with your My HealtheVet User Name and Password).


Can I still access my external accounts that have been disconnected from My HealtheVet account?

Yes, you can still access your external accounts that have been disconnected from your My HealtheVet account. To access these accounts, you must log in separately at each of their sites with the User Name and Passwords you created for that specific website.


How can I access My HealtheVet if I disconnect my external accounts?

Disconnecting your external accounts will only unlink them from your My HealtheVet account. You can still visit the My HealtheVet website to login with your My HealtheVet User Name and Password.


Can I reconnect my external accounts that I have disconnected from My HealtheVet account?

You can always reconnect external accounts that you have disconnected from your My HealtheVet account. To learn more about connecting your accounts, visit Connecting Accounts Frequently Asked Questions.


Who do I contact if I have an issue with disconnecting my external accounts from My HealtheVet?

You can contact the My HealtheVet Help Desk if you have an issue with disconnecting your external accounts. Simply complete the Contact Us form. The staff will respond to you within three (3) business days.