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United States Department  of Veterans Affairs

Secure Messaging


Screen shot showing Secure Messaging Inbox

Have you ever had a question about a prescription? Or, maybe you just wanted to ask your doctor or another member of your VA health care team a simple question? Now, VA offers Secure Messaging - a way to communicate with your VA health care team. You can do this without waiting on the phone or having to fight traffic to get to your local VA health care facility. Secure Messaging isn't a replacement for an in-person visit, nor should it be used in emergencies. But some exchanges between you and your VA health care team may not need an appointment, so why not just send a Secure Message?

My HealtheVet's Secure Messaging improves the connection between you and your VA health care team. You can use it to ask about your VA appointments, medications, and your lab results or to have routine questions answered. Similar to email, Secure Messaging allows you to write a message, save drafts, review your sent messages and maintain a record of your conversations. Since the lines of communication are open, it helps make your VA appointments more productive because your VA health care team has more than just notes from your last appointment.

Don't worry - this isn't another account you have to check every day. You can set your preferences to notify your personal email when a Secure Message is waiting for you in your My HealtheVet inbox. Use Secure Messaging to keep your VA health care team close. . It's there when you need it - just as it should be.

Opt in!

To use the Secure Messaging feature, you must be receiving health care services from VA, have registered on My HealtheVet as a "VA Patient" and have a Premium My HealtheVet account. To get an upgraded Premium account, you will need to go through authentication. This is a process by which VA verifies a Veterans' identity. This is done before allowing access to his or her VA health record. Learn more about upgrading your My HealtheVet account through In-Person or Online Authentication. Once you get your Premium account, remember to opt into the Secure Messaging feature!

Clicking on the Secure Messaging image below will take you to VA is not responsible for external website content.

Screen shot Secure Messaging - VA Goes Virtual Video

Updated/Reviewed: July 2, 2012

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