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United States Department  of Veterans Affairs

Managing Your Prescription Refills


Pharmacist looking for medicines

There's a lot to remember when it comes to managing your prescriptions. Make it easy on yourself. Use My HealtheVet to keep your prescription information straight. You can also use it to put in a request to refill your VA medications and have them delivered. Stop rushing to the pharmacy before it closes. And don't worry about mumbling through that hard-to-pronounce medication you're taking. The My HealtheVet's VA Rx Refill feature allows you to request a refill with just a click of a button.


Access this timesaving tool under the "Pharmacy" tab in My HealtheVet. The "Rx Refill" page shows you the active VA medications that your VA health care team has prescribed. You'll see all the details of each medication: refill status, refill submit date; fill date, medication name, prescription number, the VA facility where you receive medication and the refills remaining. This allows you to view a list of your medications at a glance, track the progress of each refill request and have your VA medication delivered to your home! Any active and refillable VA prescriptions have a "refill" checkbox next to it. (If no box appears, either the prescription is not eligible for refill, or not enough time has passed before you can refill it.) Then when you need to restock your supply, simply check the box, and select "submit!" You'll see the refill status change from "active" to "submitted" to "refill in progress." Your refill is ready when the status returns to "active." It's best to allow at least 8-10 days for each refill. You can also set up Reminders in your My HealtheVet Health Calendar. This will help prevent running low on your medications.


Note that a few of your VA medications, like some pain medications and narcotics, may not qualify for online refill request. For these exceptions, your health care provider must write you a new prescription each time. Expired VA prescriptions will also not appear on the list, but you can reference your past information in your prescription refill history. Any medications prescribed by health care professionals outside of VA are also ineligible for online refill through My HealtheVet.

Who can Use It?

To use the VA Prescription Refill feature, you must be receiving health care services from the VA and have registered on My HealtheVet as a "VA Patient." Your page will show the refill checkboxes and the prescription name and number. If you have a Premium My HealtheVet account, you may also view other key portions of your electronic VA health record. To get an upgraded Premium account, you will need to go through authentication. This is a process by which VA verifies a Veterans' identity. This is done before allowing access to his or her VA health record. Learn more about upgrading your My HealtheVet account through In-Person or Online Authentication.

Once you have this premium account, don't forget to enter other medications you are taking in the "Medications + Supplements" page!

Updated/Reviewed: October 17, 2012

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