My VA Health Patient Portal–Learn More
Your VA Medical Center (VAMC) is scheduled to launch VA’s new electronic health record. This change will affect Veterans who receive care at VAMC sites of care. As part of this change, your VA health record or portions of it may be managed using a new online patient portal called My VA Health, at https://patientportal.myhealth.va.gov/.
Note: The date the VAMC will change to the new electronic health record will be communicated to you.
In the meantime, here are a few actions you may need to take now to prepare for this change:
Before the change to the new electronic health record:
Create a unique email account: You must have access to your unique email address (an email address that only you have access to). You might already have an email address in My HealtheVet as well as one on VA.gov. You can get a free email account from email providers like Google-Gmail or Yahoo Mail if you don’t already have one.
Set up multifactor authentication: To log in to My VA Health, you must have completed identity proofing/verification and set up multifactor authentication.
Confirm your contact information on file is correct: To reach you with important information about your sign in account, make sure your contact information and addresses are up to date in your VA profile at VA.gov. To make updates, log in to VA Profile at https://www.va.gov/profile/personal-information or through VA.gov using your login account (user name/email address in combination with a password) such as Login.gov or Premium DS Logon account.
After the change to the new electronic health record:
Accept the Terms and Conditions of Use: After your VAMC changes over to the new electronic health record, sign in to My VA Health, at https://patientportal.myhealth.va.gov/ to accept the Terms and Conditions of Use to activate your My VA Health account. This allows your health care teams to send you a secure message and for you to receive notification of your VA health record.
Managing your VA Prescriptions
Send refill requests for your VA prescription and/or message your provider for non-refillable prescriptions you may need before your VAMC changes to the new electronic health record. When your VAMC changes to the new electronic health record, you won't be able to request prescription refills or renewals through My HealtheVet or the Rx Refill mobile application (app). After your VAMC changes to the new electronic health record, you will have to manage VA prescriptions from that VAMC on a new patient portal, called My VA Health.
Before the change to the new electronic health record:
Request your refills in one of these ways:
Online with the My HealtheVet prescription refill and tracking tool, or
Rx Refill mobile application (app) or the VA: Health and Benefits that allows you to request refills of your refillable VA-dispensed prescriptions, or
By phone. Call the number on your prescription label for your VA pharmacy's automated refill line or to speak to a pharmacy representative. Be sure to have your Rx number from the prescription label and your Social Security number ready. For prescriptions that are no longer refillable, this method may allow you to send a request for more of this medication, or
During an upcoming appointment, or
By mailing in a refill slip
You’ll continue to receive tracking notifications for your medication until your VAMC changes to the new electronic health record.
Keep a list of all medications you are currently taking or receiving in a clinic, and a list of any known allergies to share with your VA health care teams. This includes all VA and non-VA medications from other providers and over-the-counter (OTC) medications.
After the change to the new electronic health record:
My VA Health
Sign in to My VA Health to get your prescriptions filled from the transitioned VAMC. My VA Health will post your active medicines.
You’ll receive notifications when your medications are shipped with a tracking number. You can use the carrier’s website to track your medications.
My HealtheVet
You may view your prescription history for medications that were entered into your My HealtheVet account after the changeover. Your medications will be marked as "transferred" in My HealtheVet if they were active before the change to the new electronic health record. The information for these prescriptions will not be updated in My HealtheVet.
Your VA allergies in My HealtheVet may not include new allergies shared with your health care team after the change to the new electronic health record. You may self-enter new allergies in My HealtheVet to share with your health care team via Secure Messaging or by printing them out.
Continue to use My HealtheVet to request prescription refills for your medications ordered by VA providers at VA medical centers that do not use the new electronic health record.
Close out Secure Messages
Before the change to the new electronic health record:
My HealtheVet
Complete your Secure Messaging communications with your transferring VA health care team on My HealtheVet. You and your health care teams will not be able to use Secure Messaging in My HealtheVet after the changeover date. The deadline will be communicated to you by your VAMC.
Contact your VA health care teams early to learn how you can communicate with them during the changeover period.
After the change to the new electronic health record:
My HealtheVet
Existing Secure Messages in My HealtheVet will not be carried over to the new electronic health record messaging system.
You will be able to access Secure Messages saved in My HealtheVet after the change to the new electronic health record.
You may continue to message your VA health care teams who are not a part of the transition to the new electronic health record.
My VA Health
Until you log in to My VA Health and accept the Terms of Use to activate the account, your VA health care teams are not reachable in the messaging system.
Manage Appointments
Before the change to the new electronic health record:
My HealtheVet
Print a list of all scheduled appointments at a VAMC changing to the new electronic health record.
When your VAMC changes over to the new electronic health record, the status of your scheduled appointments in My HealtheVet will show as “Unknown.”
Appointment email reminders will no longer be sent from My HealtheVet. Contact your VA health care team as to when email reminders will no longer be available.
After the change to the new electronic health record:
My VA Health
After the transition, you’ll need to sign in to My VA health to get a list of all schedule appointments at the VAMC transferred to the new electronic health record. You may be able to self-schedule and cancel your appointments in My VA Health.
My VA Health will send you notifications about your appointments to the email address on file on VA Profile at https://www.va.gov/profile/personal-information.
My HealtheVet
Your scheduled appointment information that shows a status of "Unknown" in My HealtheVet will not be updated once your VA health record has been transferred to My VA Health.
You can continue to use My HealtheVet and the VA online scheduling apps for appointments that are at a VAMC that did not transfer to the new electronic health record.
Note: If you use third-party insurance, bring your insurance card to your first appointment with your VA provider on or after the transition to the new electronic health record. Doing so will help ensure the correct information is on file for you.
