General FAQs

Sign-In Partners

What is a Sign-In Partner?

A Sign-in Partner is an organization who has partnered with VA to allow members to use their login credentials (User ID and Password) to access My HealtheVet and other VA websites. When using a Sign-In Partner, you do not need to use multiple logins to access My HealtheVet and other VA websites.

If you have a DS Logon Premium account or ID.me account, using it to sign in is the easiest way to get access to My HealtheVet and other VA websites. Because you already verified your identity when you got these accounts, you will not need to verify your identity again.

New: You can now use your My HealtheVet Premium account to access My HealtheVet and other VA websites. Select 'Sign in with My HealtheVet' in the 'Use a Sign in Partner' box. If you prefer to only sign in to your My HealtheVet Premium account, select the blue button (Sign in with My HealtheVet) on the Sign in page.

Sign-In Partners do not have access to your other VA accounts.

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How do I create a DS Logon Premium account?

DS Logon is a secure, self-service logon ID account created as an identity credential that allows members associated with the Department of Defense (DoD) or the Department of Veterans Affairs (VA) to access several websites using a single username and password. You must be enrolled in the Defense Enrollment Eligibility Reporting System (DEERS) to get a DS Logon Premium account. To register for a DS Logon Premium account, go to the DS Access Center website and follow the guidance on that site.

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How do I create an ID.me account?

To create an ID.me account, simply follow the steps listed below:

  1. Visit www.ID.me and click the 'Sign Up' button in the top right corner.

  2. Submit your email address and create a password for your ID.me account instantly. Check the box to accept the terms of use and the privacy policy. You may also check the box to receive messages from ID.me about our latest offers.

  3. Click 'Sign Up.'

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Are only Veterans allowed to get a DS Logon Premium account?

No. In addition to Veterans, currently the following groups of people can obtain a DS Logon Premium account:

  • Service Members (Active Duty, Guard/Reservists, Retirees)

  • Spouses

  • Eligible Family Members (age 18 and over)

  • DoD Contractors

  • DoD Civilians

  • Former Spouses who are DoD Beneficiaries

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What are the benefits of using a Sign-In Partner to access My HealtheVet?

Sign-In Partners allow members to use a single User ID and Password to sign into VA websites and services. Using Sign-In Partners allows you to not have to keep track of multiple User IDs and Passwords that can only access one website or government service.

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Can I register for more than one Sign-In Partner?

Yes, you can register for both a DS Logon Premium account and an ID.me account (a trusted partner.)

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Do I need more than one Sign-In Partner to access My HealtheVet?

No. You can sign in to My HealtheVet in any of these ways:

  • With your existing My HealtheVet Premium account, or

  • With your existing DS Logon Premium account, or

  • By creating an account through ID.me (a trusted partner)

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How do I update my personal information for my Sign-In Partner?

You will need to contact your Sign-In Partner to make these updates.

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What happens if I change the login credentials associated with a Sign-In Partner?

Simply use your new login credentials with the Sign-In Partner to access your My HealtheVet Premium account.

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What happens if I forget the Sign-In Partner's User ID and/or Password?

If you forget your User ID and /or Password with a Sign-In Partner, contact the Sign-In Partner for assistance.

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Updated April 29, 2021