Self-Reported FAQs

Personal Information

What is the Personal Information feature in My HealtheVet?

The Personal Information feature allows you to self-enter and keeps track of your Personal Information. Here, you will find the important information you self-entered when you registered for My HealtheVet. This information includes your name, address, phone number(s) and emergency contact information. You can also use this feature to manage your account and change your password.

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What are the requirements for using the Personal Information feature in My HealtheVet?

To use the Personal Information feature, you must be registered in My HealtheVet.

If you are a Veteran and use the VA Healthcare System, you are encouraged to obtain a My HealtheVet Premium account. With this account, you will have access to key portions of your VA health care record and Secure Messaging with your VA health care teams.

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How do I access the Personal Information feature?

• Sign in to your My HealtheVet account

• Select the Personal Information tab

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Can I change or remove the information I self-entered in my Personal Information?

The ability to edit your Personal Information is based on your account type. All users who have a Basic account can edit their self-entered information. However, if you are a VA patient, with an Advanced or Premium account, some of your Personal Information is locked and cannot be edited by you. This is because the information on your registration form is used to verify your identity by matching it against your VA records. After the match is made, your name, gender, date of birth and Social Security Number information is 'locked down' and cannot be edited.

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Is the information in the Personal Information feature protected, secure, and private?

My HealtheVet is a secure website. The VA follows strict security policies and practices to make sure that your personal health information is safe and protected.

Important to Note: You are responsible for protecting your personal information you print out or download. It is important to protect your information. Protect this information the same way you would protect your banking or credit card information. Do not leave your printed information on a printer. Do not save your downloaded information to a public computer. When using a public computer, save your information to a CD and/or thumb drive. Remember to take the CD or thumb drive with you when you finish. You should never send an email that contains personal health information. This is because email is not secure.

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Can my VA and/or Non-VA health care team, view Personal Information that I self-entered?

No, your VA and/or Non-VA health care team cannot view any information in your Personal Health Record. This includes your Personal Information. Your health care team does not have access to this information unless you print it and share it with them.

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What should I do if I have any questions about the information I self-entered in my Personal Information?

If you have questions about your Personal Information:

• Select the Learn More link under the About MHV tab. Here, you can find general information about Personal Information.

• If you still have questions you can contact the MHV Coordinator at your local VA Medical Center or talk with a member of your health care team.

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Who do I contact if I have a technical problem with the Personal Information: Self-Reported feature?

You can contact My HealtheVet about technical problems you may have with the Personal Information feature. Simply complete the Contact MHV form to send a message to the My HealtheVet Help Desk.

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