Forgot User ID Help
To retrieve your User ID, you must have a My HealtheVet account with a My HealtheVet User ID and Password.
If you try to sign in five times and fail, your account will be locked for 30 minutes.
To retrieve your User ID, complete the steps on the Forgot User ID - My HealtheVet page.
Information to help you remember your User ID:
Your User ID is not case sensitive
Your User ID must contain
A minimum of 6 and a maximum 12 characters
If you think you are entering the correct User ID and this is an error, call the My HealtheVet Help Desk at 1-877-327-0022 or 1-800-877-8339 (TTY), Monday - Friday, 7:00 a.m. - 7:00 p.m. (Central Time).
Need help retrieving your User ID/Username with a partner’s website?
Login.gov – Call the Login.gov help center at 844-875-6446
ID.me - Call the ID.me help center at 855-927-4363
DS Logon - Call the DMDC Support Office at 800-538-9552