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Forgot User ID Help

To retrieve your User ID, you must have a My HealtheVet account with a My HealtheVet User ID and Password.

If you try to sign in five times and fail, your account will be locked for 30 minutes.

To retrieve your User ID, complete the steps on the Forgot User ID - My HealtheVet page.

Information to help you remember your User ID:

  • Your User ID is not case sensitive

  • Your User ID must contain

    • A minimum of 6 and a maximum 12 characters

    • No spaces

If you think you are entering the correct User ID and this is an error, call the My HealtheVet Help Desk at 1-877-327-0022 or 1-800-877-8339 (TTY), Monday - Friday, 7:00 a.m. - 7:00 p.m. (Central Time).

Need help retrieving your User ID/Username with a partner’s website?

  • – Call the help center at 844-875-6446

  • - Go to the help center at's Help Center

  • DS Logon - Call the DMDC Support Office at 800-538-9552