VA Prescription Refills FAQs

VA Prescription (Rx) Tracker

What is a VA Mail Order Pharmacy?

A VA Mail Order Pharmacy is a service which dispenses and mails VA prescriptions to Veterans. 

If you are a VA patient, you may be given a prescription (Rx) from your VA provider. When you do, the prescription is received and processed by a VA Pharmacy.

A new or immediate need prescription may be picked up at the Pharmacy window of your VA facility. A VA Mail Order Pharmacy is responsible for dispensing and sending prescriptions that are delivered to you. Most VA prescriptions will be sent to you by a VA Mail Order Pharmacy.

If there are any questions or problems with your prescription, you can contact the VA pharmacy that issued the prescription. The phone number can be found on the prescription label. These issues are addressed by your VA Pharmacy in coordination with the VA Mail Order Pharmacy.

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Are there requirements to use the Prescription Tracker?

The Prescription Tracker requires that you have a Premium My HealtheVet account. You must also have a current VA prescription that is being handled by the VA Mail Order Pharmacy. 

For more information about the different account types and what you can view, visit Register Today.

If you are enrolled in the VA health care system, you may want to get a Premium. This gives you full access to all the features My HealtheVet has to offer. Plus, you will be able to communicate with your VA health care team using Secure Messaging. To get a Premium account you will need to complete the identity verification process. To learn more, go to: Upgrading your My HealtheVet account In-Person or Online.

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How do I access the Track Delivery feature?

  • Sign in to your My HealtheVet account

  • Select Track Delivery on the dashboard

  • If the VA Mail Order Pharmacy has sent you a prescription within the last 15 days, you will see a Track Delivery button. This is located at the end of the row and under the Tracking column.

  • Select the Track Delivery button. This takes you to the Prescription Tracking Information Detail page. Here you will find detailed tracking information on your VA prescription. It will also show other VA prescriptions or supplies being shipped in the same package.

  • To view shipment information, select the Carrier Tracking Number link. This will take you to the Delivery Service website (for example, UPS or US Postal Service). The carrier's website will display delivery information about your VA prescription package.

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Could I receive more than one Rx prescription in a package?

Yes, if you have more than one prescription in a package. This lets you view a list of other prescriptions that are included in your package. If the section is blank, then you only have the one item being shipped.

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Updated May 18, 2022