Self-Reported FAQs

My Medications + Supplements

What features can I use in the Pharmacy section of My HealtheVet?

There are four (4) features in the Pharmacy section. The features you are able to access are dependent on your My HealtheVet account type.

• My Medications + Supplements - Any registered user with a Basic or Premium account can access this feature. This feature allows you to self-enter and track all your non-VA medications, over-the-counter (OTC) medications, supplements and herbals.

• Refill My Prescriptions - Here VA patients or CHAMPVA beneficiaries with a Premium account who use the VA Healthcare System can refill their VA medications.

• Prescription Refill History - VA patients or CHAMPVA beneficiaries who have a Premium account are able to view a list of their past VA prescribed medications.

• My VA Medication List - This list displays all medications, prescriptions, and supplements in your VA health record. To view this list you must be a VA patient or CHAMPVA beneficiary enrolled in the VA Healthcare System and have a Premium My HealtheVet account.

Note: To get a Premium My HealtheVet account, you will need to go through an identity verification process. VA uses this process to verify a Veteran's identify. This is done before allowing access to your VA health record. To learn more, go to: Upgrading your My HealtheVet account through In-Person or Online.

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What is the self-entered My Medications + Supplements feature in My HealtheVet?

My Medications + Supplements is a section of the My HealtheVet Personal Health Record. It is found under the Pharmacy tab and listed as one of the four features in the Pharmacy Section. Here registered My HealtheVet users can self-enter their non-VA medications, over-the-counter (OTC) medications, supplements, and herbals.

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How can I access the self-entered My Medications + Supplements feature?

• Sign in to your Basic or Premium My HealtheVet account

• Select the Pharmacy tab located on the top navigation bar

• Select the My Medications + Supplements

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What are the requirements for using the self-entered My Medications + Supplements feature?

My Medications + Supplements is a feature in My HealtheVet that is available to anyone with a My HealtheVet account.

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What are Over-the-Counter (OTC) medications?

Over-the-counter (OTC) drugs are medications you can buy from a store that does not require a prescription. This may include medications to treat minor discomfort such as headaches, pain, rashes, upset stomach, etc. In comparison, a prescription medication requires that you have a special order from a health care provider that has to be filled by a Pharmacy.

Note: Before taking an over-the-counter, supplement, or herbal medication, it is good to talk with your health care provider. This is because some of these can cause health problems. Also, some may not be effective and some may interact with other medicine you are taking.

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What are Supplements?

Supplements are vitamins, minerals, herbs, and other substances meant to improve your diet. They can come as pills, capsules, powders and liquids. Supplements do not have to go through the Federal Drug Administration (FDA) testing, which is required for over-the-counter medicine and prescription drugs.

Note: Before taking an over-the-counter, supplement, or herbal medication, it is good to talk with your health care provider. This is because some of these can cause health problems. Also, some may not be effective and some may interact with other medicine you are taking.

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What are Herbals?

Herbal medicine is a supplement that people take to improve their health. They may be sold as tablets, capsules, powders, teas, extracts, and fresh or dried plants.

Note: Before taking an over-the-counter, supplement, or herbal medication, it is good to talk with your health care provider. This is because some of these can cause health problems. Also, some may not be effective, and some may interact with other medicine you are taking.

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What information can I self-enter under My Medication + Supplements?

You should self-enter and track all your medications, to include:

• Any Non-VA prescription medications that have been ordered for you

• All over-the-counter medications you take

• Dietary supplements and herbal medications you use

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Is there any limit to the number of items I can self-enter in My Medication + Supplements?

No, there is no limit to the number of Medications + Supplements items you can self-enter.

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Will I be able to view my VA medications in My HealtheVet?

Specific features in My HealtheVet are available to you based on your account type. Users who have a Basic account are not able to view their VA medications.

Basic account users who are VA patients and enrolled in the VA health care system, can upgrade their account to Premium to view information from their VA health records.

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Is there any medication I get from the VA that I should self-enter in the My Medication + Supplements section?

Simply register in My HealtheVet as a VA Patient. If you are in the VA Healthcare System, you will be given a Premium account. With a Premium account you will be able to view a blended list of your self-entered and VA medications as well as refill your VA prescriptions online.

Using VA Blue Button, you will also be able to view a blended list of your self-entered and VA medications.

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If I no longer use a medication, should I remove it from the self-entered My Medications + Supplements record?

Not necessarily. You may want to keep it on record as a historical reference. This way, your health care team is aware of all the Medications + Supplements you are currently on, as well as the ones you took in the past.

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Once I remove a medicine from the self-entered My Medications + Supplements record, is it removed completely from the list?

Yes, once you delete a medication from your My Medications + Supplements list, it is gone completely and will have to be re-entered if you start taking the medication again.

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Where can I learn more about my medications?

• Go to the Learn More section under the About tab. Here you can find general information about Pharmacy features and links to additional resources.

• Use the Medical Library in My HealtheVet to learn more about prescription drugs, over-the-counter, supplemental, and herbal medications. You can also find information about specific health conditions. The Medical Library has in-depth information about health issues as well and what you can do to prevent illness and stay healthy.

• If you still have questions or would like additional information, your health care team and/or Pharmacy may be able to help. You can contact them by phone or during an upcoming appointment. If you have a My HealtheVet Premium account, you can use Secure Messaging to send a question to your VA health care team.

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Should I take a printed copy of my VA Blue Button: My Medications + Supplements Self Reported information and share with my health care providers?

Yes, you can use the VA Blue Button, to view, print or download a combined list of your Pharmacy information, to include:

• Medications + Supplements, Self Reported - displays all your non-VA medications, over-the-counter (OTC) medications, supplements and/or herbals.

• VA Medication History - displays all medications, prescriptions, and supplements in your VA health record.

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Can my VA and/or non-VA health care team view my information in My HealtheVet?

No, your health care team cannot view any information in your Personal Health Record. Your VA and non-VA health care team does not have access to the information you have self-entered in My HealtheVet unless you share it.

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Is the information in My HealtheVet protected, secure, and private?

My HealtheVet is a secure website. The VA follows strict security policies and practices to make sure that your personal health information is safe and protected.

Important to Note: You are responsible for protecting your personal information you print out or download. It is important to protect your information. Protect this information the same way you would protect your banking or credit card information. Do not leave your printed information on a printer. Do not save your downloaded information to a public computer. When using a public computer, save your information to a CD and/or thumb drive. Remember to take the CD or thumb drive with you when you finish. You should never send an email that contains personal health information. This is because email is not secure.

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What should I do if I have any questions about my medications?

If you have questions about your Medications + Supplements:

• Go to the Learn More section under the About tab. Here you can find general information about features in My HealtheVet. This includes Pharmacy and links to additional resources.

• Visit the Medical Library in My HealtheVet. Visit, Medications: Play it Safe to learn more about medications, over-the-counter drugs, supplements and herbal medications.

• If you still have questions or would like additional information, your health care team and/or Pharmacy can help you with questions. You can contact them by phone or during an upcoming appointment. If you have a My HealtheVet Premium account, you can use Secure Messaging to send a question to your VA health care team.

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Who do I contact if I have a technical problem with the Pharmacy feature?

You can contact My HealtheVet about technical problems you have with either the Pharmacy section or the My Medications +Supplements feature. Simply complete the Contact Us form to send a message to the My HealtheVet Help Desk.

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Updated September 15, 2021