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VA Demographics

What are VA Demographics?

Demographics are the collection of information that describes a population. In My HealtheVet, VA Demographics includes a VA patient's military and social data. This information is provided by the Veteran when they enroll in the VA Healthcare System. It may include name, age, gender, race, and Social Security Number. VA uses what the Veteran provides, to verify who you are, create your VA health record and to communicate with you.

VA Demographics is a part of the My HealtheVet Personal Health Record. It can be found in the VA Blue Button - Download My Data section. VA patients can view their demographic information, as listed in their official VA health record.

Note: Veterans seeking VA benefits for the first time will need to provide:

  • A copy of their service discharge form (DD-214, DD-215, or for World War II Veterans, a WD* form)

  • Service dates and type of discharge, or give their full name, military service number, and branch and dates of service

  • Eligible Veterans will complete a VA Form 10-10EZ Application for Health Benefits


  • *The WD Form is listed on all the government websites as discharge information for World War II era vets. WD stands for War Department.


What Information will I be able to view in VA Demographics?

Your VA Demographics, includes all information from any VA health care facility where you received care. VA Demographics for each VA facility may contain the following:

  • Source: VA

  • Last Updated: Day/month/year and time

  • Sorted By: This shows the date in descending order

You will also see the following note: Your information in My HealtheVet is not transferred to your VA Health Record. Also, VA Demographic information is not updated between VA treating facilities. If you have any questions or updates, please contact your VA health care team.

  • VA Treating Facility: Name of VA facility where you received care

  • Name: First, Middle, Last

  • Date of Birth

  • Age

  • Gender

  • Religion

  • Marital Status

  • Permanent Address and Contact Information:

    • Street Address

    • City

    • State

    • Zip Code

    • County

    • Country

    • Home Phone Number

    • Work Phone Number

     

  • Eligibility:

    • Service Connected Percentage Means Test Status

     

  • Active Insurance:

    • Insurance Company

    • Group Name

    • Group Number

    • Subscriber ID

    • Subscriber Name

    • Subscriber Relationship

    • Effective Date

    • Expiration Date

Note:

  • VA Demographics includes all information from any VA health care facility where you received care.

  • Your VA Demographic information may be several years old. Information can only be updated by the Veteran (or someone with Power of Attorney).


What are the requirements for viewing VA Demographics?

To view your VA Demographics you must:

  • Be a Veteran enrolled at a VA health care facility

  • Be a registered as a VA Patient in My HealtheVet

  • Have a My HealtheVet Premium* account

*To get a My HealtheVet Premium account, you will need to go through authentication. This is a process by which VA verifies a Veterans' identity before allowing access to your VA health record. To learn more, go to: Upgrading your My HealtheVet account through In-Person or Online Authentication.


How can I use VA Demographics?

  • Use this information to assist you when filling out other documents, such as:

    • Insurance information

    • Application forms

    • Legal documents

  • Ensure that your demographic information in your VA health record is correct and up-to-date.


What are the benefits of VA Demographics in My HealtheVet?

  • You are able to view your demographic information that is in your VA health record.

  • As long as you have Internet access, you can view your VA Demographics. Your information is available 24/7 at your convenience.


Who can see my VA Demographics in My HealtheVet?

You are the only one who can see your information in My HealtheVet unless you choose to share it with others.

Your VA Demographics information is personal. You are responsible for protecting any information you print or download. Protect this the same way you would your banking or credit card information.

Remember, if you use someone else's computer or printer, always:

  • Remove your printed information off the printer and take it with you

  • Take your CD or thumb drive with you when you finish

  • Avoid saving your information to a computer that is not yours


Is information in My HealtheVet protected, secure, and private?

My HealtheVet is a secure website. The VA follows strict security policies and practices to make sure that your personal information is safe and secure.


If I change demographic information in My HealtheVet, will it update my VA health record?

No. You can only update or change demographic information in your VA health record by going to Update Your Information and/or visiting the Eligibility Department at your local VA medical center.


Am I able to change information in my VA Demographics?

Your VA Demographics is presented to you the way it is in your official VA health record. If you believe information in your VA Demographics is not accurate or needs to be updated, go to Update Your Information and/or visit the Eligibility Department at your local VA medical center.


Will I receive an email if my VA Demographics are updated?

No. Your information is refreshed once a day when you open VA Blue Button. If there has been any change to your VA Demographics, you will be able to see it.

Note: The VA Demographics that are in your official VA health record may not be updated regularly. If you have questions about the accuracy of your demographic information go to Update Your Information.


How do I view, print, save or download my VA Demographics?

To access VA Demographics, where you can view, print, save or download your report(s), simply:

  • Log into your My HealtheVet Premium account

  • Select Download My Data (Blue Button icon)

  • On the Download My Data page, Select Continue

  • You can now select the Types of Information

    • Choose Select one or more types of information

    • Select VA Demographics

    • Select Submit

    • Select either Download PDF File for a format that is easy to read and print (PDF file) or Download for a simple text format (.txt file)

    • Select View/Print if you want a printed list

    • Select the Done box to return to the previous screen

     


Who do I contact if I have a technical problem with the VA Demographics?

You can contact My HealtheVet about technical problems you have with the VA Demographics feature. Simply complete the Contact Us form to send a message to the My HealtheVet Help Desk. The staff will respond to your problem within three (3) business days.


What should I do if I have a question about my VA Demographics?

If you have questions about your VA Demographics:

  • Select the Learn More link, which has general information about VA Demographics.

  • If you still have questions or do not understand your information, you can contact your local VA Eligibility Department. VA Facility Locator


I see a yellow text box at the top of the page with a triangle icon, what does this mean?

This is a message box that lets you know the status of your VA Demographic information. For example:

  • If you have no information in the system, the message in the box will read: "Information is not available".

  • If My HealtheVet is not able to retrieve your information, the message in the box will read: "Request cannot be processed at this time". If you see this message, you may wish to check back later.

  • If your information is being updated, the message will read: "We are updating your VA Demographics information.....Updates to your data are still in progress. Please refresh this screen or check back later."