MyHealtheVet Logo

VA Online Rx Refill for Veterans

Click on a topic below to navigate to that page.

Table of Contents

  1. Introduction
  2. Rx Refill Requirements
  3. Refilling a Prescription - General Information
  4. Accessing Rx Refill
  5. Using Rx Refill
    1. To Display the Prescription List
    2. To Refill a Prescription
    3. Submitted Rx Refill Requests
    4. To View Information Detail on a Prescription or an Rx Refill Request
  6. In-Person Authenticated (IPA) Users and Rx Refill
    1. Benefits of In-Person Authentication (IPA)
    2. In-Person Authentication (IPA) and Rx Refill
    3. In-Person Authentication (IPA) and Medications + Supplements
  7. Error Messages
    1. Unable to Refill Prescription
For questions about your medications, please contact your Pharmacy Service or Health Care Provider. For questions about using My HealtheVet, use the Contact MHV link at the top of every My HealtheVet page.

Introduction

My HealtheVet is VA's award–winning e–health website, which offers Veterans, active duty soldiers, their dependents and caregivers anywhere, anytime Internet access to VA health care information and services. Launched nationwide in 2003, My HealtheVet is a free, online Personal Health Record that empowers Veterans to become informed partners in their health care. With My HealtheVet, America's Veterans can access trusted, secure, and current health and benefits information as well as record and store important health and military history information at their convenience. In addition, Veterans who receive their health care at a VA facility receive additional features, like online refill of VA medications anytime, anywhere – as long as there is access to the Internet!

A Prescription Refill is the number one electronic service that Veterans request. This My HealtheVet service is available from anywhere using the Internet, and offers a very easy way to refill your VA prescriptions. Type http://www.myhealth.va.gov into your browser to display the My HealtheVet Entry page, as shown below:

Figure 1. VA Splash Page with Side Menus

Click on the Go to My HealtheVet Enter Here button (see red box above) to display the My HealtheVet Home page, similar to that shown below:

Figure 2. My HealtheVet Home Page

Back to Top

Rx Refill Requirements

NOTE: The Rx Refill function of My HealtheVet requires that you must:

Figure 3. Relationship to the VA Checkboxes


Your First Name, Last Name, Social Security Number, Gender and Date of Birth must be in conformance with your VA record to ensure that you can refill your VA prescriptions with Rx Refill.
IMPORTANT: Please note that any information entered in your My HealtheVet account is for you only and is not shared with your VA facility. If you need to update the information in your official VA record, including the mailing address for your VA prescriptions, please contact the appropriate office at your local VA facility.


Back to Top

Refilling a Prescription - General Information

NOTES:

Back to Top

Accessing Rx Refill

You can login to your personal account from any page within My HealtheVet. Enter your User ID and Password in the Member Login area and then click the Login button (see red box below).

Figure 4. Member Login

1. Click on the PHARMACY tab.

Figure 5. Pharmacy Tab

2. Click on the RX REFILL tab.

Figure 6. RX Refill

3. Click Refill Prescriptions or Refill My Prescriptions (see red boxes below).

Figure 7. Refill Prescriptions or Refill My Prescriptions


Back to Top

Using Rx Refill

To Display the Prescription List

When you select Refill Prescriptions or Refill My Prescriptions you will receive a list of VA prescriptions that are currently Active. Remember – an Active prescription that is refillable is indicated by a checkbox (see red boxes below). Not all Active prescriptions can be refilled.

Figure 8. Display the Prescription List

NOTES:

To Refill a Prescription

To refill a prescription, click in the checkbox of the prescription to be refilled and then click the Submit Refills button at the bottom of the page (see red boxes below).  NOTE:  Be sure to click Submit Refills after selecting your refills to ensure that your request is processed free of errors.

Figure 9. To Refill a Prescription

Submitted Rx Refill Requests

When refill requests have been submitted, an alert that your request has been submitted is shown at the top of the page. In the example below, the two requested refills (see red boxes below) are labeled Submitted, meaning that your request has been received for processing.

An Active prescription that can be refilled will still appear onscreen with an empty checkbox.

Figure 10. Submitted Rx Refill Requests

To View Information Detail on a Prescription or an Rx Refill Request

Click the Prescription Number link to display a details page (see graphic below) with the selected prescription information. For information on other prescriptions, click on the Return to List button to return to the Refill Prescription page.

Figure 11. Information Detail

For more information to understand Rx Refill, click the Help Help link: question  mark link to access My HealtheVet Help.

Back to Top

In-Person Authenticated (IPA) Users and Rx Refill

Benefits of In-Person Authentication (IPA)

My HealtheVet has created an identity verification process called In-Person Authentication or IPA for short. This process is used to verify a My HealtheVet user’s identity and allows access to copies of key portions of VA medical records. Registered My HealtheVet users who are VA patients that have completed the IPA process will be able to view the name of their VA prescription, as well as have access to Medications + Supplements.

Before In-Person Authentication can occur, several requirements must be met:

In-Person Authentication (IPA) and Rx Refill

My HealtheVet users who have completed the IPA process will be able to view their VA prescription name in addition to the prescription number.

When you select Refill Prescriptions or Refill My Prescriptions you will receive a list of active VA prescriptions that are displayed with both prescription number and name (see graphic below).

Figure 12. In-Person Authentication (IPA) and Rx Refill

Continue to refill prescription as described previously in this document.

In-Person Authentication (IPA) and Medications + Supplements

My HealtheVet users who have completed the IPA process will be able to view their VA prescription names and a new section called Medications + Supplements.

Medications + Supplements is a blended view of all medications, prescriptions and supplements that you entered in the Meds, OTC, Herbals, & Supplements journal as well as VA prescriptions in your medical record at any VA Medical Center (Refill Prescriptions and Prescriptions History).

Select the PHARMACY tab and then the MEDICATIONS + SUPPLEMENTS tab. You will receive a list of all self-entered medications and supplements as well as all VA medications in one chart (see graphic below).

Figure 13. Medications + Supplements Summary

You have the ability to select any item to view the details for that item. You will NOT be able to make any changes to medication information that comes from your VA Medical Record (indicated by VA under Source column).

You also have the option to filter this table. Under Filter Results at the top of the page, you can filter by Source, Status, or Category. Select the radio button and/or checkbox next to the filter options you wish to filter by and click the Go button. A new blended view table will appear with your filter options displayed.

Back to Top

Error Message

Unable to Refill Prescription

If My HealtheVet (MHV) is unable to refill your prescriptions, an error message will appear offering instructions (see red box below).

Figure 13. Error Message


For questions about your medications, please contact your Health Care Provider or Pharmacy Service. For questions about using My HealtheVet, use the Contact MHV link at the top of every My HealtheVet page.


Back to Top