My HealtheVet is VA's award–winning e–health website, which offers Veterans, active duty soldiers, their dependents and caregivers anywhere, anytime Internet access to VA health care information and services. Launched nationwide in 2003, My HealtheVet is a free, online Personal Health Record that empowers Veterans to become informed partners in their health care. With My HealtheVet, America's Veterans can access trusted, secure, and current health and benefits information as well as record and store important health and military history information at their convenience. In addition, Veterans who receive their health care at a VA facility receive additional features, like online refill of VA medications anytime, anywhere – as long as there is access to the Internet!
A Prescription Refill is the number one electronic service that Veterans request. This My HealtheVet service is available from anywhere using the Internet, and offers a very easy way to refill your VA prescriptions. Type http://www.myhealth.va.gov into your browser to display the My HealtheVet Entry page, as shown below:
Click on the Go to My HealtheVet Enter Here button (see red box above) to display the My HealtheVet Home page, similar to that shown below:
NOTE: The Rx Refill function of My HealtheVet
You can login to your personal account from any page within My HealtheVet. Enter your User ID and Password in the Member Login area and then click the Login button (see red box below).
1. Click on the PHARMACY tab.
2. Click on the RX REFILL tab.
3. Click Refill Prescriptions or Refill My Prescriptions (see red boxes below).
When you select Refill Prescriptions or Refill My Prescriptions you will receive a list of VA prescriptions that are currently Active. Remember – an Active prescription that is refillable is indicated by a checkbox (see red boxes below). Not all Active prescriptions can be refilled.
To refill a prescription, click in the checkbox of the prescription to be refilled and then click the Submit Refills button at the bottom of the page (see red boxes below). NOTE: Be sure to click Submit Refills after selecting your refills to ensure that your request is processed free of errors.
When refill requests have been submitted, an alert that your request has been submitted is shown at the top of the page. In the example below, the two requested refills (see red boxes below) are labeled Submitted, meaning that your request has been received for processing.
An Active prescription that can be refilled will still appear onscreen with an empty checkbox.
Click the Prescription Number link to display a details page (see graphic below) with the selected prescription information. For information on other prescriptions, click on the Return to List button to return to the Refill Prescription page.
For more information to understand Rx Refill, click the Help link to access My HealtheVet Help.
My HealtheVet has created an identity verification process called In-Person Authentication or IPA for short. This process is used to verify a My HealtheVet user’s identity and allows access to copies of key portions of VA medical records. Registered My HealtheVet users who are VA patients that have completed the IPA process will be able to view the name of their VA prescription, as well as have access to Medications + Supplements.
Before In-Person Authentication can occur, several requirements must be met:
My HealtheVet users who have completed the IPA process will be able to view their VA prescription name in addition to the prescription number.
When you select Refill Prescriptions or Refill My Prescriptions you will receive a list of active VA prescriptions that are displayed with both prescription number and name (see graphic below).
Continue to refill prescription as described previously in this document.
My HealtheVet users who have completed the IPA process will be able to view their VA prescription names and a new section called Medications + Supplements.
Medications + Supplements is a blended view of all medications, prescriptions and supplements that you entered in the Meds, OTC, Herbals, & Supplements journal as well as VA prescriptions in your medical record at any VA Medical Center (Refill Prescriptions and Prescriptions History).
Select the PHARMACY tab and then the MEDICATIONS + SUPPLEMENTS tab. You will receive a list of all self-entered medications and supplements as well as all VA medications in one chart (see graphic below).
You have the ability to select any item to view the details for that item. You will NOT be able to make any changes to medication information that comes from your VA Medical Record (indicated by VA under Source column).
You also have the option to filter this table. Under Filter Results at the top of the page, you can filter by Source, Status, or Category. Select the radio button and/or checkbox next to the filter options you wish to filter by and click the Go button. A new blended view table will appear with your filter options displayed.
If My HealtheVet (MHV) is unable to refill your prescriptions, an error message will appear offering instructions (see red box below).