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DS Logon Help

What is the DS Logon Relationship Management Portal?

The DS Logon Relationship Management Portal was created specifically for My HealtheVet (MHV) In-Person Authenticated (IPA) users as a means to conveniently obtain a DS Logon authentication credential. Since MHV IPA users have already visited a VA facility to validate their identity and sign a Release of Information (ROI) form, this portal allows MHV IPA users to obtain a DS Logon without additional in-person validation.

What is DS Logon?

Department of Defense Self-Service Logon (DS Logon) is a self-service authentication credential the Department of Defense (DoD) offers to all of their service members and eligible family members. In the past, this credential was only used by DoD for secure access to DoD self-service applications. DoD has recently partnered with VA to extend the use of this credential to VA applications.

Service members are now permitted to keep their DS Logon credentials after separating from service to obtain secure and convenient access to VA applications. Additionally, Veterans who have already separated from service now have the opportunity to obtain a DS Logon credential.

Where can the DS Logon authentication credential be used?

A DS Logon authentication credential allows secure web access to applications. DS Logon access is permitted at:

Additional web sites (including My HealtheVet) may use the DS Logon authentication credential in the future.

What do I do if I forget my DS Logon Username?

To retrieve your DS Logon username, you will first need to validate your identity at the DS Access Center web site. You will then be prompted to answer security questions which you previously set up. To access this service go to:

Go to: https://www.dmdc.osd.mil/appj/dsaccess/ss/forgotusername/Index.do.

If you have problems with the site or need additional assistance, please call (800) 477-8227.

What if I forget my DS Logon Password?

To reset your forgotten DS Logon password, you will first need to validate your identity at the DS Access Center web site. After supplying your DoD Self-Service Logon username, you will be prompted to answer security questions which you previously set up.

Go to: https://www.dmdc.osd.mil/appj/dsaccess/ss/forgotpassword/Index.do.

If you have problems with the site or need additional assistance, please call (800) 477-8227.

How do I unlock a suspended DS Logon credential?

To unlock your suspended DS Logon account, you will first need to validate your identity at the DS Access Center web site. After supplying your DS Logon username, you will be asked to answer security questions which you previously set up.

Go to: https://www.dmdc.osd.mil/appj/dsaccess/ss/unlockaccount/Index.do.

If you have problems with the site or need additional assistance, please call (800) 477-8227.

Who do I call if I have problems with my DS Logon account?

If you have any questions regarding you DS Logon account, please visit the DS Access Center Home Page (https://www.dmdc.osd.mil/appj/dsaccess/pub/Welcome.do) or call the Defense Manpower Data Center (DMDC) Support Center (DSC) toll free at (800) 477-8227. The DSC is available 24x7x365.

Where can I find other information about DS Logon?

The DS Access Center Home Page and Frequently Asked Questions (FAQs) for DS Logon can be found at: https://www.dmdc.osd.mil/appj/dsaccess/pub/Welcome.do

Why did I receive Error 29 when I tried to establish a DS Logon account?

Error 29 indicates a DS Logon account was already provisioned for you, based on the information presented in the previous screen. The link (https://www.dmdc.osd.mil/appj/dsaccess/pub/Welcome.do) provided within the error message will allow you to retrieve a forgotten DS Logon username or password or unlock a suspended DS Logon account.

Why should I register for DS Logon?

The DS Logon credential is being used as the primary authentication credential for many VA and DoD applications, including the VA eBenefits Portal. My HealtheVet expects to accept the DS Logon credential before the end of 2010. Some of the other benefits this credential offers include:

What is the DoD Self-Service Access Center?

Department of Defense (DoD) Self-Service (DS) Access Center is a website which provides Veterans the capability to request a DoD Self-Service Logon (DS Logon) authentication credential (user account) for their own use. This site is also used by individuals to manage their own DoD Self-Service Logon credential.

For more information regarding DS Access Center, please visit: https://www.dmdc.osd.mil/appj/dsaccess/pub/Welcome.do