Pharmacy Glossary of Terms
MHV Pharmacy Terms
These statuses are only shown on My HealtheVet
Active: Refill in Process
A refill request is being processed by the VA pharmacy. When a prescription is in the Refill in Process status, the Fill Date will show when the prescription will be ready for delivery via mail by a VA Mail Order Pharmacy. This term may be shown as a VA Prescription status of 'Active: Susp' on other VA medication lists.
The refill request has been received by My HealtheVet but has not been processed by the VA Pharmacy yet.
The status cannot be determined. Contact your VA care team when you need more of this VA prescription. A prescription stopped by a VA provider. It is no longer available to be filled.
VA Pharmacy Terms
These statuses may be found on all VA medication lists.
A prescription that can be filled at the local VA pharmacy. If this prescription is refillable, you may request a refill of this VA prescription.
An active prescription that will not be filled until pharmacy resolves the issue. Contact your VA pharmacy when you need more of this VA prescription.
A VA Prescription that is on file at VA Pharmacy and available for you to submit a fill request. This prescription may or may not have been previously filled. This prescription has been ordered by your VA provider but will not be sent to you until you request that it is filled. You may request this medication using MyHealtheVet, Rx Refill mobile app, VA phone service or mail in refills.
An active VA Prescription that is not scheduled to be filled yet. This status appears on My HealtheVet as 'Active: Refill In Process'.
A medication you received during a visit to a VA Clinic or emergency department.
A prescription stopped by a VA provider. It is no longer available to be filled. Contact your VA healthcare team when you need more of this VA prescription.
A prescription which is too old to fill. This does not refer to the expiration date of the medication in the container. Contact your VA healthcare team when you need more of this VA prescription.
A medication that came from someplace other than a VA pharmacy. This may be a prescription from either the VA or other providers that was filled outside the VA. Or, it may be an over the counter (OTC), herbal, dietary supplement or sample medication.
This VA Prescription order has been sent to the Pharmacy for review and is not ready yet.
**Currently not available on My HealtheVet Pharmacy.