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DoD FAQs

DS Logon Premium Account


What is a DS Logon Premium Account?

DS Logon (DoD Self-service Logon) is a secure, self-service logon ID account created by the Defense Manpower Data Center (DMDC) as an identity credential that allows people affiliated with the Department of Defense (DoD) or the Department of Veterans Affairs (VA) access to several websites using a single username and password.

A DS Logon Premium account requires a certain amount of confidence or 'level of assurance' that you are who you say you are. This is why in person proofing is required for Premium credentials. This level of assurance proofing is required to fully access participating websites or applications.

Even though the name says Premium, this account is free. A DS Logon Premium account presently offers the highest level of access to website features. A DS Logon Premium account allows you to view personal data about yourself in VA and DoD systems, apply for benefits online, check the status of your claims, update your address information, and much more.

To obtain a DS Logon Premium account, you must prove your identity. Please see How do I upgrade my DS Logon Account to Premium?

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Why should I use a DS Logon Premium account?

DS Logon Premium account offers a high level of trust that you are who you say you are (authentication assurance) in situations where Common Access Card (CAC) authentication is not available. DS Logon allows access to several websites using a single username and password only for eligible DoD and VA affiliates. 

DS Logon Premium account saves time by potentially eliminating the need for manual correspondence for example, written letters, completion of forms by allowing you to make your own changes immediately through websites that use a DS Logon account for access.

DS Logon Premium account is convenient - You can utilize your DS Logon Premium account 24 hours a day, 7 days a week, other than regularly schedule maintenance to change or review your current information.

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Why should I register for DS Logon?

The DS Logon credential is being used as the primary authentication credential for many VA and DoD web applications, including the VA eBenefits Portal. The DS Logon Premium account is accepted by other VA websites, including My HealtheVet. Using a DS Logon credential benefits a Veteran by:

  • Creating a seamless transition from active duty to Veteran status. Service Members will keep their DS Logon credential when they separate from service and become eligible for VA benefits.

  • Increasing VA/DoD interoperability and collaboration.

  • Reducing the number of usernames and passwords Veterans need to remember.

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Where can I find other information about the DS Logon Premium account?

The DS Access Center Home Page and Frequently Asked Questions (FAQs) for DS Logon can be found at https://myaccess.dmdc.osd.mil/.

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Who do I call if I have problems with my DS Logon Premium account?

If you have any questions regarding your DS Logon Premium account, please visit the DS Access Center Home Page (https://www.dmdc.osd.mil/self_service/rapids/contact?execution=e2s1) or call the Defense Manpower Data Center (DMDC) Support Center (DSC) toll-free at (800) 477-8227. The DSC is available 24x7x365.

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What do I do if I forget my DS Logon Premium account username?

To retrieve your DS Logon Premium account username, you will first need to prove your identity at the DS Access Center web site. You will be asked to answer the security questions that you previously set up. To access this service, go to https://www.dmdc.osd.mil/identitymanagement/retrieveusername.do?execution=e2s1.

If you have problems with the site or need additional assistance, please call the Defense Manpower Data Center (DMDC) Support Center (DSC) toll-free at (800) 477-8227. The DSC is available 24x7x365.

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What if I forget my DS Logon Premium account password?

To reset your forgotten DS Logon Premium account password, you will first need to prove your identity at the DS Access Center web site. After supplying your DoD Self-Service Logon username, you will be prompted to answer security questions which you previously set up.  You will also receive a one-time PIN to additionally protect your account. To access this service, go to https://www.dmdc.osd.mil/identitymanagement/resetpassword.do?execution=e3s1.

If you have problems with the site or need additional assistance, please call the Defense Manpower Data Center (DMDC) Support Center (DSC) toll free at (800) 477-8227. The DSC is available 24x7x365.

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Updated March 10, 2020