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DS Logon Account Request Portal (ARP)


DS Logon Account Request Portal (ARP)

What is the DS Logon Account Request Portal?

The DS Logon Account Request Portal allows My HealtheVet users who have completed the In-Person Authenticated (IPA) process obtain a DS Logon authentication credential (user account). The My HealtheVet IPA process proves a VA patients identity. The Account Request Portal allows them to obtain a DS Logon without additional in-person validation.


What is DS Logon?

Department of Defense Self-Service Logon (DS Logon) is a self-service authentication credential the Department of Defense (DoD) offers to Servicemembers and eligible family members. In the past, this credential was only used by DoD for secure access to DoD web-based self-service applications. DoD is working with the Department of Veterans Affairs to extend the use of this credential to VA web applications.

Servicemembers may keep their DS Logon credentials after separating from service to have secure and convenient access to several VA applications. Veterans who have already separated from service now have the opportunity to obtain a DS Logon credential.

Why should I register for DS Logon?

The DS Logon credential is being used as the primary authentication credential for many VA and DoD web applications, including the VA eBenefits Portal. The DS Logon credential is expected to be accepted by other VA websites, including My HealtheVet. Using a DS Logon credential benefits a Veteran by:

  • Creating a seamless transition from active duty to Veteran status. Servicemembers will keep their DS Logon credential when they separate from service and become eligible for VA benefits.

  • Increasing VA/DoD interoperability and collaboration.

  • Reducing the number of user names and passwords Veterans need to remember.

Where can the DS Logon authentication credential be used?

A DS Logon authentication credential provides secure web access to applications. DS Logon access is accepted at:

  • Beneficiary Web Enrollment (BWE)

  • TRICARE Online (TOL)

  • DS Access Center

  • Transferability of Education Benefits (TEB),

  • myDODbenefits

  • VA's eBenefits Portal

Additional web sites (including My HealtheVet) will use the DS Logon authentication credential in the future to allow access to their applications.


Where can I find other information about DS Logon?

The DS Access Center Home Page and Frequently Asked Questions (FAQs) for DS Logon can be found at: https://myaccess.dmdc.osd.mil/.


What is the DoD Self-Service Access Center?

The Department of Defense (DoD) Self-Service (DS) Access Center is a website that allows Veterans to request a DoD Self-Service Logon (DS Logon) authentication credential (user account). This site is also used to manage a DoD Self-Service Logon credential.
For more information regarding the DS Access Center, please visit: https://myaccess.dmdc.osd.mil/.


Who do I call if I have problems with my DS Logon account?

If you have any questions regarding your DS Logon account, please visit the DS Access Center Home Page (https://www.dmdc.osd.mil/self_service/rapids/contact?execution=e2s1) or call the Defense Manpower Data Center (DMDC) Support Center (DSC) toll free at (800) 477-8227. The DSC is available 24x7x365.


What do I do if I forget my DS Logon Username?

To retrieve your DS Logon username, you will first need to prove your identity at the DS Access Center web site. You will be asked to answer security questions which you previously set up. To access this service, go to https://www.dmdc.osd.mil/identitymanagement/retrieveusername.do?execution=e2s1.

If you have problems with the site or need additional assistance, please call the Defense Manpower Data Center (DMDC) Support Center (DSC) toll free at (800) 477-8227. The DSC is available 24x7x365.


What if I forget my DS Logon Password?

To reset your forgotten DS Logon password, you will first need to prove your identity at the DS Access Center web site. After supplying your DoD Self-Service Logon username, you will be prompted to answer security questions which you previously set up. To access this service, go to https://www.dmdc.osd.mil/identitymanagement/resetpassword.do?execution=e3s1.

If you have problems with the site or need additional assistance, please call the Defense Manpower Data Center (DMDC) Support Center (DSC) toll free at (800) 477-8227. The DSC is available 24x7x365.


How do I unlock a suspended DS Logon credential?

To unlock your suspended DS Logon account, you will first need to prove your identity at the DS Access Center web site. After supplying your DS Logon username, you will be asked to answer security questions which you previously set up.

Go to: https://www.dmdc.osd.mil/identitymanagement/activationcode.do?execution=e6s1.

If you have problems with the site or need additional assistance, please call the Defense Manpower Data Center (DMDC) Support Center (DSC) toll free at (800) 477-8227. The DSC is available 24x7x365.


Why did I receive Error 29 when I tried to establish a DS Logon account?

Error 29 indicates you already have a DS Logon account. The link provided within the error message (https://myaccess.dmdc.osd.mil/) will allow you to retrieve a forgotten DS Logon username or password, or unlock a suspended DS Logon account.

If you have problems with the site or need additional assistance, please call the Defense Manpower Data Center (DMDC) Support Center (DSC) toll free at (800) 477-8227. The DSC is available 24x7x365.